It Systems Engineer Apprentice

Mother Technologies, established more than 20 years ago, is a reputable Managed Service Provider head-quartered in Aberdeen that provides one-stop IT Support, Telecom and Connectivity services to organisations across Scotland.

Mother’s Systems Engineers engage with an extensive portfolio to provide organisations in the private and public sector with complementary and fully-outsourced support services. Whether our clients have on-prem, hosted or hybrid systems, our business is built on service. From the Datacentre to the Desktop, our aim is to provide our customers with unrivalled, personal, first class support.

Mother Technologies are looking for an IT IT Systems Engineer Apprentice to join its team in Aberdeen. This a great opportunity for a career-orientated IT professional to expand their skill-set, contribute to the expansion of a dynamic team and get under the hood of modern day IT, Telecom and Connectivity solutions.

Responsibilities:

• Provide first line support to customers across your region
• Once you have been trained by the systems team, you will be expected to make in person visits to clients to ensure systems are running correctly and solve any possible issues/breakdowns
• Monitor all installed systems and infrastructure
• Install, configure, test and maintain operating systems using application software
• Ensure the highest levels of systems and infrastructure availability for our clients
• Monitor and test application performance and identify any possible solutions, work-arounds
• You will be based at our Aberdeen office and routinely deployed to our customers premises. A full driving license is essential

Required skills:

• A foundation of computing and IT knowledge from a college/university experience or work experience/placements
• Professional in all aspects of work and gain the respect of your colleagues by being methodical, calm under pressure, logical in your approach to troubleshooting, eager to satisfy project deadlines and target SLA’s
• Confident and possess excellent personal communication skills
• You will want to develop and become a recognised master of your profession
• A logical structured approach to problem solving
• Possess full driving license

Additionally, the following experience would be beneficial:

• Experience dealing with customers or clients (retail/b2b/consultancy/freelance work)
• Proficient working knowledge of Windows Desktop
• Working knowledge of Windows Server/Group Policy
• Working knowledge of Sharepoint, M365 & Azure
• A sound understanding of basic network infrastructure components (eg, switches and WiFi equipment)

Salary:

£20,000 per annum

Working hours:

37 hours per week

Future prospects:

Mother will train you both internally and externally providing ongoing remuneration review for your recognised achievements and contributions to the firm.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!