Address
Form of work
SalaryIT Support & Systems Engineer - Chelmsford - Circa GBP50k
Robert Half have partnered with a fast-growing Construction Group based in Chelmsford. Due to continued growth and expansion of the businesses operations they're now looking for a broadly skilled IT Support & Systems Engineer.
Reporting directly to the Head of IT and working in a small technical team you'd be involved all levels of support from 1st to 3rd Line, along with project support and migrations.
Key Responsibilities
- Provide 1 st , 2 nd and 3 rd line technical support for hardware and software issues.
- Be a point of escalation for support desk
- Root cause analysis specialist.
- Manage the timely resolution of open calls and call actions across all companies.
- Take ownership of assigned incidents and manage them through to resolution.
- Ensure that any technical or operational issues on a service ticket are escalated efficiently, liaising with, and managing vendors accordingly.
- Proactively research ideas and concepts to source suitable technical solutions or resolve problems. Technical and proactive involvement in various projects, from SharePoint adoption to Co-Pilot integration.
- 'Hands-on' approach to problem-solving; solving problems within strict SLA timeframes.
- Deliver exceptional customer service and demonstrate ability and desire to go 'above and beyond' for our colleagues.
Technical Skills (Don't worry if you don't have all the below!)
- Strong Microsoft Windows Server (2016, 2019 and 2022)
- Active Directory, DNS, DHCP Administration.
- O365 administration and its complimentary addons (Outlook, OneDrive, Teams, Flow, Planner, Delve, etc).
- SharePoint migrations and adoption.
- Printix, Mimecast, construction specific software advantageous.
- SQL Server Administration and troubleshooting.
- Windows 10 / 11 administration and troubleshooting, along with Windows 10 to 11 migrations.
- Advanced virtualisation troubleshooting (HyperV).
- Advanced Azure and Azure Virtual Desktop, ASR, AVD Imaging and Production.
- Advanced firewall troubleshooting
- Advanced Intune / MDM, Autopilot.
- Antivirus (Microsoft Defender).
- Advanced Networking skills (managed switching, VLAN's) Meraki and SonicWALL.
- Microsoft certifications along with ITIL foundation accredited.
Location - Chelmsford
Budget - GBP45-53k + Discretionary Bonus & Benefits
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice
Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
