It Team Lead

Do you want a job where you can make a real difference to people’s lives?

EMS Healthcare are the UK’s largest mobile clinical research partner, and we have supported over 50 NHS Trusts, Health Boards and private providers in delivering mobile capacity across the healthcare landscape.

Working at EMS Healthcare is varied and rewarding, and every project we are part of has one thing in common, it’s about improving health outcomes for everyone.

From a partner in the delivery of the GRAIL NHS-Galleri trial - the world’s largest trial of a blood test that can detect more than 50 types of cancer - to providing clinical teams with additional capacity whenever and wherever they need it. We work alongside a wide spectrum of healthcare partners and our dedicated teams are committed to making a difference to people’s lives.

Want to join us as our new IT Team Lead?

We are currently recruiting for an IT Team Supervisor to help oversee the IT team, as part of the role you will be responsible for the effective management of the current IT team as well as playing an integral part in ensuring that all of our endpoints and systems are working to the required standards.

Responsible for delivering fast and effective support to the companies wide variety of users and clients. In this varied role you will become a direct point of escalation for 2nd/3rd line technical issues whilst ensuring all 1st line activities are completed across the site by the on-site team.

You'll also be supporting the Head Of IT ensuring that major projects, governance and relevant certificates are delivered and maintained to support the businesses goals.

Your principal duties:

• Ensure best in class on-site support services are delivered.
• To lead, develop and motivate a team of IT Support, Field Service agents.
• Responsible for live Incident, service requests, maintenance of live services and projects.
• A strong promoter of a customer first approach to support
• Building relationships with key stakeholders and business leaders, to ensure the right day to day support is provided
• Implement the appropriate processes, training, skills and support for reporting team members to allow for efficiency and growth of the team.
• Actively support customer-facing teams ensuring that customer issues are resolved in a timely manner
• Support deployment and administration across cloud solutions and datacentre (Microsoft Azure)
• Results oriented reporting for team and work to be done
• Manage major incidents within the UK and Ireland businesses and ensure escalation processes and procedures are followed
• Ensuring CE+ standards are maintained throughout the organisation.

Who are we looking for?

We want you to have a minimum of 2 years in 2nd line support along with experience of leading, developing IT professionals. You must have good working knowledge of ITIL processes with strong security awareness, vulnerability tools and patching tools.

Skills:

• Strong interpersonal/relationship management skills with the ability to negotiate and influence others
• Excellent communication skills both to customer and management
• Office 365 Administration
• Azure security features (MFA, Intune, Conditional Access).
• Excellent knowledge of Office 365 product suite & licenses - including Teams, SharePoint.
• Experience of visualisation; VMWare/Hyper-V configuration and troubleshooting
• Experience overseeing multiple sites operations including firewall,cctv, access control
• Network knowledge and troubleshooting skills (LAN, WAN, VPN, TCP/IP, DNS);
• Self-motivating and determined to deliver high quality
• Strong understanding of Windows client Environments and AD
• Strong project management experience
• Understanding of CE+ & ISO 27001 standards

Other Requirements:

• Full UK residency and hold a valid driving license and have suitable transport provisions (public transport is not recommended due to location of offices)
• Able to travel throughout the UK and Overseas if required.

Benefits

We are a family-first team, which is why our hours and days are flexible. We know life can be different weekly, so we trust you to work your hours, in your own way.

This flexibility is matched by opportunities to progress. Promotions are in your hands, and we work together with our employees to make sure their careers are on their right path and that we’re helping them get to their goals via training and opportunities.

You work hard for us; we work hard for you. It is that simple. And we know, it sounds too good to be true (we hear that a lot). But trust us, this could be the best decision you make.

• Salary - £35,000-£38,000 DOE
• Flexible hours and days negotiable (up to FTE of 39.5)
• Bank holidays, plus 25 days annual leave, increasing to 28 after 5 years
• 1 Occasion Day each year; this could be your child’s first day of school, their nativity play, or your own birthday - the choice is yours!
• Opportunity to buy 3 additional annual leave days
• Enhanced maternity and paternity leave
• A health scheme funded by EMS Healthcare, where you can claim back health treatments including dental, massages and physiotherapy
• From leisure to home appliances and clothes - everyone gets access to personalised benefits, rewards, and discounts via a Benefits Hub
• Every employee gets a birthday gift each year from the company
• Long-service awards