It Technician Apprentice - Level 3

IT Technician Apprentice - Level 3
An opportunity has presented for an individual who is interested in long-term employment with an employer who wants to invest in them to help develop their career.
About our client:
Our client stands out as your dedicated digital transformation specialist, leading the way in harnessing the full potential of technology. Their mission is to empower you with this expertise, creating a culture that embraces innovation to not just meet, but exceed collective goals, creating a legacy of exceptional IT solutions. Their focus on business transformation services means that they tailor their offerings to align seamlessly with unique business objectives.
If you want to be a part of this dynamic team, the APPLY NOW!
The role:
Possible start date: ASAP
Monday to Friday: Shifts to be confirmed
Total working hours: 37
What you will do in your working day:
Install, configure, and upgrade computer hardware components, CCTV equipment and software applications.Perform routine maintenance tasks to ensure the optimal functioning of computer systems.Keep an inventory of hardware and software assets.Troubleshoot network connectivity issues and ensure a secure and stable network environment.Install and maintain network equipment such as routers, switches, and firewalls.Investigate, analyse, and resolve technical issues in a timely and efficient manner.Document problem resolution steps and maintain a knowledge base for future reference.Work closely with other IT professionals in the team.Keep abreast of technology trends and recommend updates or upgrades to maintain system efficiency.Ensure that IT systems and practices comply with relevant regulations and standards.Install and configure computer systems, CCTV, network devices, and peripherals.Set up and customise software applications based on user needs.Diagnose and resolve hardware, software, and network issues.Provide technical support to end-users, both remotely and in person.Respond to help desk tickets and prioritize support requests.Configure and maintain network infrastructure, including routers, switches, firewalls, and wireless networks.Implement and maintain security measures to protect the organisation's systems and data.Install and update antivirus software, firewalls, and other security tools.Conduct security audits and ensure compliance with security policies.Ensure the integrity and availability of data by creating and maintaining backup systems.Perform routine maintenance on hardware components, including cleaning, upgrades, and repairs.Coordinate with vendors for hardware repairs and warranty services.Install and manage software updates, patches, and security fixes.Ensure that all systems and applications are up to date with the latest versions.Create and maintain documentation for IT procedures, troubleshooting guides, and FAQs.Maintain an inventory of IT assets, including hardware, software, and licenses.Track and manage the lifecycle of IT equipment.Keep abreast of new technologies, trends, and best practices in the IT field.Participate in IT projects, such as system upgrades, migrations, and implementations.Ensure projects are completed within specified timelines and budget constraints.
The training you will receive:
Our client's apprenticeship training programmes are delivered virtually by their fully qualified and industry experienced training team. Using their expert knowledge, they’ve purposefully built programmes around the real-world use of modern technology, so that the skills they create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.Prioritise systems support tasks and monitor and maintaining system performance.Maintain regulatory, legal and professional standards.Support the information systems needs for your business.
Prospects:
The role offers a permanent role upon completion of the apprenticeship depending on performance.
Qualifications required:
GCSE or equivalent English (Grade A* - C 9/4) - Essential
GCSE or equivalent Mathematics (Grade A* - C 9/4) - Essential
Skills required:
Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsTeamworkPatienceProblem solving skillsAble to meet deadlinesPrioritise own workloadTime Management Skills
The apprenticeship:
Qualification: ICT Level 3
Duration: 18 months