Address
Form of workWorking Hours | Monday-Friday on a rota basis 8am-8pm (40 Hours)
Salary | £22,000 per annum
Here at MJ Quinn we currently have an exciting new opportunity for a Jeopardy Management Coordinator to join the business. This position will be based in our Head Office in Knowsley, Liverpool, working 40 hours between 8am-8pm Monday to Friday.
As a Jeopardy Management Coordinator, you will be responsible for ‘on the day’ allocation and Jeopardy management of work for all service delivery products and pro-actively managing the outbound workflow.
Responsibilities of the role:
- Allocation of work to field teams
- Allocate and jeopardy manage the work stack to help deliver efficiencies in the operation and maximise the bottom-line contribution
- Deliver inbound and outbound call metrics and maintain service level agreements
- Prioritise on the day work stack and allocate effectively to deliver client metrics
- Operate a duty of Care function for field personnel
- Dealing with requests via inbound calls within a timely manner and observing daily KPIs
- Monitoring all upholding queues and identifying potential conversions
What are we looking for:
- Experience of working within a similar role.
- Excellent communication skills and a good telephone manner.
- Customer service experience – dealing with engineers is preferred but not essential.
- Good level of IT skills with experience working on Microsoft 365.
Benefits packages:
- Competitive salary
- Medicash Scheme
- Pension Scheme
- Gym & Retail Discounts
- X2 Life Assurance
Should you feel you have similar experience and you’re looking for a new challenge then we would love to hear from you!
Job Types: Full-time, Permanent
Benefits:
- Free Parking,
- Car Allowance,
- 33 days holiday
- Employee Bonus Scheme,
- Healthcare Cashback Plan,
- Employee Assistance Programme,
- Cycle to Work Scheme,
- Company Contribution Pension Scheme,
- Parental Leave and Pay,
- Employee Reward and Recognition,
- Learning and Development Opportunities,
- Gym & Retail Discounts,
- Life Assurance Benefit
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- No weekends
MJ Quinn is committed to, and is investing in, a sustainable future as this is vital for the planet, our communities, customers, and business. Our sustainability goals are shaped in accordance with wider business objectives and the core principles of sustainable development.
We have a strong history of engaging with our people and we view sustainability no differently. For MJ Quinn this means creating space for active participation in the discussions that shape our sustainability aspirations, learning opportunities at all levels, and harnessing employee passion.
