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Form of workOverview
Contact Centre Administrator
Circle Integrated Care - Bedford
Part Time - Permanent
Salary: £23,166.00 + plus benefits
Circle Integrated Care is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.
Circle Health Group are proud to be recognised as one of the UK’s 25 best big companies to work for and one of the 10 best companies to work for in the health and social care sector.
We have an opportunity for a Contact Centre Administrator to join their team of staff in the Administration department.
This is a full-time role for 37.5 hours a week. The role holder will be required to cover a shift pattern of Monday to Friday , 08:00AM - to 04:00PM or 09:00AM to 05:00PM.
Applicants should meet the following criteria:
- Previous health care experience is desirable along with previous experience managing customer service.
- Good level of General education with excellent communication skills.
- Must have a competent level of IT knowledge and be comfortable working on electronic systems including all Microsoft office applications.
- System One an advantage but not essential.
Duties of this role include:
- Dealing with all incoming telephone calls into the central Circle Integrated Care call centre.
- Dealing with all other forms of incoming communication from patients with rapid responses and actions achieved. This may include acknowledgement whilst redirecting the requests to the relevant internal teams.
- Maintaining operational key performance indicators related to communication systems performance.
- Supporting in the evolution of our communications pathways through acting as expert advisors to new technology.
- Acting as overflow support to the wider Circle Health Group call centre as required.
- Management of patient led bookings as a result of an inbound enquiry.
- Maintaining industry leading customer satisfaction and call handling performance.
Salary & Benefits
Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:
- 25 days holiday per year + bank holidays, increasing to 30 days with service
- Private Pension Scheme
- Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
- Friends & Family Hospital Discounts
- Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
- Life insurance
- One paid charity/volunteer day per year
- Extensive rewards and voluntary benefits including blue light card
- Free wellbeing services
- High Value Employee Referral Scheme
- Employee recognition programmes
- Industry leading training and development opportunities
…and much more!
Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.
Circle Health Group are proud to be a Gold member of the Armed Forces Covenant, and we welcome applications from members of the Armed Forces Community. We are also part of The Valuable 500 and we pride ourselves in being a Disability Confident Employer.
We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.
To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy
