AddressOur client is based just within Worcestershire and offers a friendly, nurturing work environment with the opportunity to build games as part of an extremely talented, ambitious studio. The team is made up of welcoming, passionate, active gamers that support one another in all aspects of development.
Our client is now looking for talented and motivated individuals to help manage and maintain the IT hardware, software, services and servers.
Responsibilities
- Diagnose and repair network problems.
- Order hardware to support a growing company.
- Set-up hardware and software for individuals as needed.
- Help with day to day I.T enquiries from staff members.
- Onboard new staff members to various internal/external projects.
- Liaise with our external partners regarding infrastructure/network security.
- Manage the tracking of hardware & software assigned to staff members via database and relevant systems.
- Ensure disaster recovery plan is maintained and updated where needed.
- Creation of how-to guides to aid the onboarding procedure.
- Creation of and testing of technical policies/procedures.
- Responding in a timely manner to service issues and requests.
- Proactively maintain all service requests made via the IT Portal.
- Liaise with I.T departments from external stake holders when required.
- Work alongside the current IT team to help improve processes and identify solutions for infrastructure-based problems.
- Liaise with internal department leads to outline and keep hardware specifications accurate and up to date for new hardware.
- Help with training users around IT security and best computer usage practices.
- Undertaking audit tasks to stay compliant with technical procedures.
- Managing Backups & Restores of critical services.
- Running of reports to aid in the security of the users.
- Creation of Group Policies to aid in an effective IT System.
- Schedule Upgrades/Maintenance for systems with minimal disruption to users.
- Maintain a record of Repairs/Fixes to help with the building of a knowledgebase.
- Talk users through a series of steps to help resolve issues.
- Support the roll-out of new applications.
- Dealing with On-Site visitors (Pat testers, auditors etc).
Requirements
- Perforce and Github experience.
- Familiar with Windows Server/Ubuntu Server.
- A technical and logical thought process.
- Good communication skills .
- Experience with Azure VM’s.
- Experience with Azure Dev Ops.
- Experience with Azure Active Directory.
- Experience managing all aspects Microsoft 365.
- Confidence taking apart a machine to diagnose issues.
- Effectively undertake multiple tasks at once.
- A Good knowledge of internet security and data privacy.
- Occasionally provide out of hours support.
- The role involves tasks that can only be performed from the studio, this will require the individual to work onsite multiple days a week.
Desirable Skills
- Wireshark experience.
- OpenVPN experience.
- Azure experience.
- PowerShell experience.
- Sophos experience.
- Effectively able to prioritise tasks.
- Relevant IT qualifications (Comptia N+, AZ-104 etc) are desirable, but not necessary.
Demonstrate The Ability To…
- Think critically.
- Self-motivate and have pride in your work.
- Work and communicate well within a team and studio environment.
- Take critique and guidance from others well.
- Works towards a first point resolution.
- Manage your time effectively to achieve the highest quality results.
- Excellent Questioning & Listening to establish what the problem is and how to resolve it.
Benefits:
- Private healthcare.
- Additional time off over Christmas on top of standard holidays.
- Bonus scheme.
- Team outings and events.
- Summer and Christmas parties.
Competitive rate of pay discussed at interview stage
Job Type: Full-time
Benefits:
- On-site parking
- Private medical insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
