Junior It Specialist

Company	Doherty AssociatesSee more
Address	London, England
Form of work	- Permanent, Full-time
Salary	From £26,000 a year
Category	IT

Job description

About the role

Reporting to the Service Desk Manager, you will be responsible for providing remote and onsite support to DA internal stakeholders as well as external DA customers, across various sectors. You will be part of the wider Service Desk team and work closely with the Business Systems & Process Manager to ensure a high level of service delivery within the business.

In this role, you will get exposure to the full IT landscape (not just a subset of the technology) so that you can learn about the latest technologies and different ways to resolve technical issues.

DA will sponsor your professional development, offering opportunities to pursue various Microsoft certifications and provide you with access to the industry-renowned training platform (e.g. Pluralsight) so that you can progress your career within the Service Desk.

This role is office-based, Monday to Friday. You will be based in our London (Holborn) office.

Responsibilities

Be the first point of contact for internal service requests, for example (but not limited to) PC/laptop builds, starter/leaver processes, and new joiner IT inductions.
Log and progress tickets within our ConnectWise Manage platform, following the established process and best practices.
Manage your ticket queue - investigate and resolve tickets, collaborating with the wider service desk team and other technical experts to ensure swift resolution.
Escalate tickets as and when required following the process at all times.
Communicate clearly and timely with users, setting and effectively managing their expectations.
Document solutions and create or update guides for the service desk knowledge base.
Promote an inclusive, collaborative, and respectful working environment, leading by example.

Skills and experience

GCSE (Information and Communication Technology or Computer Science)
Knowledge of Microsoft Operating Systems
Knowledge of Microsoft Office
Excellent spoken and written English (ability to write clear and detailed notes, and effectively communicate with users verbally, face to face or via a digital channel)

About the person

Professional demeanour.
Keen interest in technology - keen to learn and share knowledge.
Problem solver.
Sense of urgency and accountability.
'Can-do' attitude - keen to impress and progress.
Self-motivated and positive.
Team player - able to develop and foster an inclusive and collaborative working environment.
Keen to learn and share knowledge.
Adaptable - able to respond to a fast-changing environment.

What we offer in return

Basic salary £26,000 pa plus performance bonus
Sponsored training and development (access to Pluralsight platform)
Incentive scheme (for achieving Microsoft accreditations)
33 days of annual leave (incl. 8 UK bank holidays)
Paid travel to the office (for 3rd, 4th and 5th day during the week)
Day off on your birthday
Private medical insurance
Group income protection
Life insurance
Pension scheme
Company sick pay
Compassionate leave
Employee Assistance Programme
IT Purchase scheme
Cycle to work scheme

About Doherty Associates

Doherty Associates (DA) has successfully delivered IT support and consultancy services for the past 30 years to world-renowned, international clients. Our focus is on the professional and financial services sector, including leading private equity and venture capital firms and top 10 UK law firms.

We are a Microsoft Gold Partner with six gold competencies, a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited.

Our clients rely on us to bring specialist expertise across cloud solutions, hybrid working, modern workplace, data and BI, cyber security, governance and compliance, and networking. We have built a reputation as a company that keeps its promises and delivers quality.

Job Types: Full-time, Permanent

Salary: From £26,000.00 per year

Benefits: