Junior It Support Desk Advisor

Junior IT Support Desk Advisor

Location: Cirencester, GL7 6JS

Salary: Grade 3: GBP21,253- GBP23,144 per annum

The Royal Agricultural University (RAU) has been at the forefront of agricultural education and a key contributor to the land-based sector for more than 175 years. They pride themselves in combining knowledge and industry connections with an innovative and forward-thinking approach.

The Role

Digital Operations at the RAU brings together Library and IT support expertise to enable academic staff and enrich the curriculum, and both face-to-face and distance learning. Digital Operations forms part of the Directorate of Digital Innovation.

The Service Desk team provides software, systems and hardware support to staff, students and other users. This person will be an important member of the team undertaking support activities as directed and will work directly with users to provide IT support, escalating issues to enable resolution.

Qualifications

This is a developmental role with the expectation that the incumbent will develop the understanding and skills of an IT Service Desk professional. This role would suit a college leaver or someone seeking a change of career, most importantly you will be committed to our customer service ethos and delivering a high standard of service.

• Good standard of education to A level or equivalent
• Professional qualifications in IT (e.g. Microsoft certification) (Desirable)

Skills, Knowledge and Experience

• Excellent customer service skills, demonstrating a customer-orientated approach to work
• Excellent interpersonal and communication skills, written and verbal, at all levels with good listening and questioning skills
• Ability to plan and organise work effectively and to work under pressure when required in order to meet deadlines; able to work on own initiative and as part of a wider team
• An excellent understanding of IT concepts
• Willingness to work outside of standard hours when required
• Experience of working in a customer-facing support environment (Desirable)
• Experience of supporting Windows OS, MS Office and desktop applications, both in person and using remote access support tools (Desirable)
• Experience of installing, upgrading and troubleshooting laptops, PCs, printers and other end-user equipment (Desirable)
• Understanding of library operations (Desirable)

Benefits

• 30 days annual leave entitlement plus bank holidays (pro rata for part time posts)
• Pension Scheme
• Free Parking on-site
• Free Shuttle Bus from Campus to Cirencester Town Centre
• Discounted on-site Gym.
• Free Library Services
• Employee Assistant Programme
• Occupational Health and Counselling Services
• Cycle to Work Scheme
• Staff Development Opportunities

To Apply

If you feel you are a suitable candidate and would like to join the team at the Royal Agricultural University, then please submit an Application Form together with the Equal Opportunities Monitoring Form which can be found on their website.

Closing date for applications: 14 April 2024 with Interviews: 26 April 2024 with Start date: June 2024.

RAU are an equal opportunities employer and they welcome applications from candidates of all ethnic backgrounds.