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SalaryICE and its Role in the Music Industry
ICE is a purpose-driven organisation, founded by rightsholders, for rightsholders.
We exist to support songwriters, enabling societies and publishers to accurately compensate them when their work is used internationally.
We operate at the exciting intersection of technology, music, and data. Since our 2010 launch, we have paid billions to rightsholders through deep expertise in Copyright, Processing and Licensing.
Our collaboration with stakeholders across the industry delivers best practice, new processes & innovative solutions for better royalty flows.
Strategic investment in technology enables us to process trillions of streams, to deliver the maximum revenue for rightsholders.
About the Role
We are seeking a Junior IT Support professional to join our Infrastructure team in London. As a part of our team, you will play a pivotal role in ensuring the smooth day-to-day IT operations. This position involves working from our London office five days a week and it is a one-year contract position, serving as a temporary replacement for a team member on leave.We offer you the opportunity of being part of a high-performing operations team!
Key Responsibilities
- Provide technical support for hardware issues on laptops, printers, and video conferencing systems.
- Demonstrate a foundational understanding of Windows, Mac, Linux OS and Office 365.
- Basic knowledge of networking to assist in troubleshooting.
- Manage the end-to-end new starter and leaver processes.
- Promptly address and resolve user issues reported through the service desk, and respond to tickets or requests from the IT infrastructure team.
- Troubleshoot connectivity problems on London network devices.
- Follow established procedures for the proper escalation of unresolved issues to the relevant internal teams.
Qualifications and Experience
- A degree in a Computer Science discipline or a minimum of 1 year of directly related experience.
- A natural inclination to assist users with computer-related issues.
- Ability to communicate technical details in a clear and understandable manner.
- Strong commitment to quality work and a passion for infrastructure operations.
- A collaborative team player who excels in communication and achieving results through cooperation.
What we offer:
- Competitive local benefits based on your location
- We promote flexible working regarding time and place
- Both mental and physical health initiatives
- Corporate pension scheme
- Comprehensive training and development opportunities
- Industry insider events, team socials and company events
- Enhanced holiday allowance
We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic.
We are committed to making all stages of our recruitment process accessible to candidates with disabilities. Please speak to our recruitment team and we will work with you to make reasonable adjustments to ensure you can perform at your best throughout your application.
