Junior Project Manager

Purpose of job

Our aim is to become a market leader in the provision of Electric Vehicle charging solutions to Local Authorities and Businesses as part of our strategy to lead the transition to zero carbon.

The goal is to undertake an ambitious electric vehicle charging installation program, deploying high volume and quality EV installations across the nation. Our aim is to make the world a better place, one charge point at a time.

The Junior Project Manager will ensure that customer requirements are effectively documented and implemented within project delivery. The Junior Project Manager sits within the Business Change and Assurance team, and works closely with our Project Managers, Technical Delivery Managers and a range of internal teams to facilitate projects and report progress to customers and stakeholders.

Key Accountabilities

The role is responsible for the following:

• Using project methodology, values, principles, and practices to plan, manage, and deliver customer solutions aligned with contractual commitments.
• Facilitating appropriate project governance and approvals.
• Providing a point of contact for customers/stakeholders throughout the installation, triaging and following up queries with the appropriate teams.
• Scheduling and facilitating customer meetings, and engagement of key project stakeholders (and/or supporting the Project Managers on larger projects).
• Monitoring project progress, deliverables status and performance.
• Removing impediments to the project delivery process and escalating any blockers to effective delivery.
• Management of risk and issues registers, and ensuring risk mitigations are actioned.
• Management of decisions and actions log for each project.
• Coordinating the delivery of cross-departmental tasks and action items.
• Feeding into timely and accurate project reporting including customer status reports, stakeholder updates and internal Board packs.
• Deputising for the Project Managers if required to present project status at customer Project Board meetings and External Project Board meetings.
• Facilitation of smooth project handover and documentation at the appropriate point between internal teams.
• Ensuring that project documentation is stored in line with quality processes and the information management system.
• Supporting the completion of project evaluation and lessons learned logs.
• Ensuring continuous improvement in Zest projects by recommending and participating in process improvements and business change projects.
• Plus, any other duties as required by the leadership or Business Assurance teams

Outcome, Results and Key performance indicators

• Achievement of deployment and installation targets
• Consistent and timely customer reporting and review meetings
• Consistent and timely internal reporting and Board meetings
• Projects delivered to time, cost and quality expectations (RAG statuses)
• Risk mitigation scores for projects
• Achievement of resource allocation and budgetary targets
• Customer satisfaction from project evaluation Continuous improvements in project methodology arising from lessons learned

Key Relationships

• Internal – IT, Operations, Technical and AA Call Centre
• External – Customers

Knowledge and Skills

• Experience in a project, project admin or customer relationship role.
• Working knowledge of project management methodology, techniques, and frameworks, to deliver solutions.
• Meeting customer or project sponsor requirements.
• Managing multiple concurrent tasks or projects.
• Project monitoring and reporting.
• Risk, issue and action management.
• People and project management skills.
• Communication and presentation skills.
• Analytical and problem-solving skills.
• Customer Services experience preferred

Behaviours

• Open minded
• Good communicator and collaborative worker
• Ability to influence and engage others
• Look to constantly improve the process and systems in which you work suggesting and sharing ideas
• Honesty
• Reliability
• Focus on quality
• Taking ownership and accountability for tasks
• Teamwork and collaboration
• Willingness to learn

Qualifications

• Minimum of 5 GCSEs (or equivalent) at grade A* - C

Zest is an inclusive employer, committed to diversity, equality and inclusion within our recruitment and people policies and procedures

Job Types: Full-time, Permanent

Benefits:

• Company events
• Company pension
• Health & wellbeing programme
• Life insurance
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Leeds