Junior Systems Support Analyst

Junior Systems Support Analyst - Home Based - ARD999785

Purpose of the Role

An exciting remote opportunity has arisen to join our IT Operations team as a Systems Support Executive where you will assist and become an integral part of the Systems Consultancy team. This will be a development role, gaining specialist skills in Systems Support with the opportunity to progress within the Systems Consultancy team whilst being exposed to insurance broking and the general broader insurance industry.

This is a junior/entry level role where full training can be given provided you have the basics from your education and a positive attitude to learning.

What you will do

This is an overview and not an exhaustive list of responsibilities. Collaborating with your Line Manager, you will develop your own objectives but focus on all of the following and more:

• Provide first line helpdesk support providing timely telephone and email support to end users regarding system queries on the insurance broking system, Acturis. You will resolve at point of contact, refer to specialist Systems Consultant for complex support, or assist with escalation to the software house if required, ensuring the query is fully resolved and the requester is satisfied with the outcome.
• Develop and maintain a good working knowledge of the Acturis broking system, through undertaking systems training across all aspects of system usage.
• Gain both broking and wider insurance knowledge.
• Keep up to date on software house releases and coordinate communication to end users.
• Support the Systems Consultants through the maintenance of supporting user guides.
• Attend team meetings, update resource planner and action log

Who we are looking for

This opportunity is for a school or university graduate with studies in an IT or related discipline who is keen to learn and forge a career in systems consultancy. You will need to have a high standard of IT literacy, be confident with systems based work and able to use all MS packages.

We are looking for someone with some experience in a customer service facing role with excellent interpersonal and communication skills across all mediums.

You will need to be a self-motivated highly organised team player who can use their initiative to get tasks completed, accurately and to tight deadlines.

In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career across the entire Ardonagh family
• Pensions scheme for when you feel it’s time to retire
• 24-hour support for physical and mental wellbeing
• 1 day’s paid volunteering day to give back to our communities
• The Spotlight Awards, where we shine a light on the brightest talent across our group

We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for? Apply today and one of our team will be in touch.

Ardonagh Group is an equal opportunities employer, and we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you beginning employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please.

Why not check us out on LinkedIn to find out what life’s really like at Ardonagh.

The Ardonagh Group is one of the UK’s largest independent brokers with over 9000 dedicated and passionate professionals across the country, and worldwide, facing and dealing with our clients’ challenges, offering an enviable range of products, services and solutions to their clients. We are progressive, passionate and proud of the work we do, across all sectors of the business. Therefore, we need highly capable people to join our team to make this a reality!

So if this sounds like you, and you are looking for a new challenge where you can learn and develop your career, then this could be a great opportunity for you.

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