Kef Luxury Store Manager, Kmg London

An exciting opportunity has arisen for a Luxury Store Manager, to join one of the world’s leading specialist audio brands, KEF.

The role is based in our new London experience centre and offers exciting opportunities to develop and influence future activities.

About KEF

KEF has earned a reputation as the premier manufacturer of stunning, audiophile-quality audio solutions for modern home theatre, hi-fi, pro-audio, custom installation & personal use applications. KEF products are distributed around the world and have won awards on both sides of the Atlantic.

KEF’s strategy is to expand its product portfolio with premium wireless speaker products to capture a new consumer audience, beyond the traditional Hi-Fi consumer. This requires the establishment of new, high-quality offline and online distribution channels and requires a new approach to the market (incl. a strong focus on Ecommerce and Digital Marketing). This new strategy is part of an exciting journey for a well-established and profitable company with further opportunities for growth in the coming years.

Role summary

As part of the UK Sales and Marketing team, you will be a key leading figure in our new brand experience centre scheduled to open in May, 2024.

You will be working in a unique luxury experiential retail sales store and be a key contributer to its success and growth. You will be the ultimate host, and ensure of the right standards of service excellence for every customer interaction. Working for a leading high-end audio lifestyle brand, you will be able to sell premium and luxury products to a range of clientele and work comfortably in a non-traditional store environment. You will train and educate your colleagues and business partners in customer relations and sales excellence, and be able to establish this store as a long-standing destination retail space.

You will have experience in luxury retail from both a sales and operational basis and be looking for an opportunity to bring entrepreurial vision and ideas to a new creative initiative, resulting in real commercial outcomes.

Responsibilities

· Build client and customer rappor through in store activations and service level, and own VIP network

· Analysing sales figures to maximise profits and drive in store results and sales opportunities

· Build training for colleagues and business partners to learn from your expertese

· Interpret trends to facilitate future in store activities and events, having a brand-led but strong commercial focus

· Assist with and follow in store brand guidelines and display requirements

· Offer feedback and input on how to improve flow and retail opportunity within the store environment

· Act as the ultimate host to all attendees to the experience centre and get to know the regulars and repeat customersor clients

· Maintain the highest standards for overall store presentation

· Ensure best customer services and brand experience to customers to achieve high customers satisfaction

· Ensure luxury after-sales service to customers in-store

· Attend to customer complaints when necessary

· Lead the team to acquire, build and maintain key customers

· Implement activities to drive customer repeat visit and build customer loyalty

· Help to coordinate and suggest in-store events with the Marketing team

Reporting line

Reporting to the General Manager, KEF London

Personal qualifications

· Minimum of 5 years of relevant experience in retail sales for a luxury brand within homewears, fashion, watches, perfume, or other.

· Experience of client relations and useage of CRM to capture and store information securely

· Able to translate commercial aspirations into relevant retail strategy that feels aligned to brand vision

· Strong understanding of retail operations

· Strategic and innovative thinker with a strong commercial acumen

· Good project and stakeholder management skills

· Experience of diverse cultures, and working with teams and/or companies outside of the UK

· A positive working attitude, good team-player, dedicated, and able to work independently

· Enthusiastic, self-confident, well presented and self-motivated

· Passion for learning and continuous development of oneself

· Excellent communication, interpersonal and organizational skills with people from different cultures

· Good command of spoken and written English

· Familiarity with basic people and time mamangement requirements, including rotas and forward planning

· Excellent customer care skills