Key Account Manager - Corporates

Reporting to the Director of Sales and Client Success, the Strategic Accounts Manager is responsible for managing existing business, developing new relationships and delivering profitable growth from within a selected portfolio of corporate clients.  They will need to form professional and productive relationships with key contacts to execute mutually beneficial growth plans with the support of the global marketing and sales and client success teams.

Requirements

Forms professional and productive relationships

Use their natural charisma, curiosity and commercial acumen to demonstrate an ability to form and nurture commercially beneficial relationships.  

• Has a clear vision for the outcomes of a relationship
• Credible, reliable and inspiring - able to form long-lasting relationships based on trust
• Superior communication skills (both written and oral) and comfortable presenting and speaking to senior-level executives
• Delivers on promises, keeps to deadlines with high-quality work
• Champions their customers’ needs within VetCT esp. Marketing, Clinical, Finance and Operations
  

Insight and analysis

Using external and internal sources of data, generate insights about the success of implementing customer plans and develop action steps for continuous improvement

• Determine relevant metrics and appropriate KPIs to track implementation performance and achievement to objectives
• Able to critically and objectively assess data in the business context
• Generate customer performance and growth reports which are presentable to both the Director of Sales and Client Success and the client teams themselves
  

Collaboration with Stakeholders

Seeks and nurtures value-adding partnerships with internal and external stakeholders and organisations to execute customer growth plans

• Identifies suitable candidates for collaboration
• Able to manage relationships to ensure outcomes
• Leads cross-functional teams to deliver on the objectives of customer growth plans in line with business objectives

Effective negotiation skills

Confident individual who prepares their position and can negotiate terms with customers to secure long-term beneficial partnerships for VetCT

• Work with the Director of Sales and Client Success to compile a diligent and objective assessment of the customer relationship with recommendations of positions of power and suggested contract criteria to the Executive Team
• Plan for successful negotiation meetings such that contracts are renewed on time to maintain VetCT’s revenue and customer service delivery
  

• Attention to detail
• Ability to prioritise tasks and customers
• Articulate with good communication skills
• The ability to work autonomously and to deadlines
• Strong written English skills
• Energetic and enthusiastic with a team spirit
• Proactive, highly motivated and passionate
• Ability to form and nurture long lasting relationships

• Degree-level education or relevant professional qualification
• Relevant professional experience in a similar role
• Knowledge of the veterinary industry helpful but not required
• Evidenced completion of third party negotiation training would be an advantage

Benefits

33 days holiday (inc public holidays)

Wellness hours

Private medical insurance

Income protection insurance

Critical illness insurance

Share scheme

Employee assistance programme

Electric car scheme

Cycle to work scheme

Salary sacrifice pension scheme