Key Account Representative

Key Account Representative

Location - Wednesbury

Help us make a difference as a Key Account Representative based from our offices in Wednesbury to provide desk-based management of key strategic accounts. Day to day, the Representative ensures that clients are contacted regularly and kept up to date with pending services and produces MI reports that are relevant to accounts managed along with the production of PowerPoint slides so information can be shared professional and easily understood. Growth plans for each account are produced in line with the department’s key objectives and key performance indicators as well as supporting Biffa Senior Managers to retain and renew contracts and prospects.

Why it’s an opportunity not to be wasted.

This role requires an individual with a passion for customer service, with the skills to looks for ways to make the customer experience more proactive and streamlined, whilst also looking at upselling opportunities across the customer’s estate where we can add value to what they do.

A lot of time will be spent on the phone talking to clients about their hazardous waste accounts and providing them with the best value option or often keeping them informed of upcoming services. Time will also be spent producing reports and information that can be shared and understood on the status of an account. You will actively support and work in partnership with the Regional Operational Teams, ensure a consistent service is offered to all internal and external customers and ensuring Biffa is best in class.

This role is a very hands-on role involving the use of many personal skills such as relationship management, people and resource management and requires the ability to build key internal relationships at all levels up to Senior Management within Biffa. It is also vital to develop key relationships with external customers.

Requirements

Here’s what we require:

• A minimum of 2 years’ experience in a customer environment.
• Strong Leadership and people skills with a good coaching ability
• High level of complaint handling and call control skills
• Ability to communicate in writing, on a one-to-one basis, via the phone with all levels including management, team members, internal and external customers
• Ability to plan, organise and prioritise
• Ability to keep strict deadlines
• Ability to motivate the team to be high performing Ability to present to internal/external customers including Biffa Senior Managers.
• Willingness to adapt and develop skill sets and knowledge as determined by post / business
• Occasional overnight stay away from home as and when required.

Benefits

And here’s why you’ll love it at Biffa.

• Competitive salary and benefits
• Ongoing career development, training, and coaching – because if you don’t grow, we don’t grow.
• Generous pension scheme.
• Medical and dental scheme.
• Retail and leisure discounts.
• Holiday and travel discounts.
• Bike to work scheme.

Changing the way people think about waste.

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 10,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management

Dedicated to diversity.

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.