Address
Form of work
Monki – the youth destination for the creative generation. Built of three unique brands, Weekday, Monki and (soon) Cheap Monday, thriving of each other’s strengths, to offer the multi-brand experience of the future.
About Monki
Monki is a vibe: friendly, playful, bold, and empowering. We draw inspiration from those who bravely express their style and creativity without the filter of conventions, and we aim to be a catalyst for others to do the same, by empowering self-expression through fashion. Learn more about Monki here.
Job Description
As a Key holder you are a role model for our brand by living our values. Your assignment is to support the management team on leading, inspiring and developing store/department team to optimize selling, provide excellent customer service and ensure a great shopping experience.
Key responsibilities
- Perform daily selling follow up and initiate actions accordingly to maximize selling
- Work efficient and set the right prioritizes
- Apply, drive and manage administrative and security procedures
- Participate and contribute in training of employees
- Keep yourself and the team up to date with weekly info and sales activities concerning the store/department
- Motivate and develop all colleagues.
- Responsible to open and close the store as Manager On Duty
Qualifications
To be successful in the role as Key Holder, we believe you are a team player with a proactive and helpful approach, fostering collaboration and collective success. You have a positive mindset, where you are eager, optimistic and motivated when interacting with colleagues and customers. We also believe you are flexible and able to adjust to changing circumstances and customer needs, and that you can take initiatives and independently in a quick and effective way address customers’ needs. In addition, you are communicative and socially confident, fostering a positive interaction with colleagues and customers.
What you need to succeed:
- Previous experience within retail, merchandising and/or customer service.
- Effective time management - being stress-resistant and good at prioritisation.
- Have a customer service mindset where you always prioritise the customers’ needs while serving as a brand ambassador.
- Being fashion knowledgeable and have a genuine interest in fashion trends.
- Have a selling mindset with the ability to approach and fulfil customer needs.
Additional Information
This is a Part time position offering a 25 hours a week, starting in February 2024.
Apply by sending in your CV in English as soon as possible,
Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
Inclusion & Diversity
H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
