Keys Operations Manager

This role offers a salary of up to GBP50,000 depending on experience with a rewards package including up to 20% annual bonus, pension plan, employee discounts and flexible benefits, plus 31 days annual leave and 6 bank holidays. We also have a free onsite gym, subsidised restaurant and Costa coffee shop.
Hours: 37 hours per week, Monday to Friday (full time).
About the role
This is an exciting new opportunity to join a first in class Key Customer Servicing function who provide an end to end case management service for our high value and strategically important customers. We're looking for someone with experience and the necessary leadership behaviours to drive and embed a best-in-class servicing model for our key customer base - the key goal being to deliver a robust end-to-end case ownership model which sets us apart from our competitors.
This role will ensure that the Key Customer Services team actively monitors, and positively impacts, business performance relating to key customers e.g. meter reading, debt, billing completeness, service incidents etc.
Reporting to the Head of Metering & Billing you will lead two Team Managers to deliver against the business objectives and enhance the operation's efficiency, maximising revenue and overseeing major initiatives around governance and control.
About you
You will possess the necessary experience gained at a similar size organisation to support Business Stream in defining an enduring and market leading Key Customer Servicing model by using your leadership skills to set direction and clarity of expectation, creating a high performing team through continual coaching and motivation.
Having led and managed teams at a comparable stakeholder level, you will have substantial expertise inspiring, motivating, and efficiently handling performance and have the ability to think strategically, operationally and analytically at pace.
You will instil a 'oneteam' approach by liaising and working effectively across operational teams to ensure we deliver results and an end-to-end excellent customer experience.
About us
Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 16 years' experience of operating in a competitive water market - longer than any other retailer - we're the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates.
Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.
As a company, we're forward-thinking, innovative, and passionate about making a positive difference to our customers, our people, local communities, and the environment. Find out more about how we're Naturally different.
We're also passionate about providing a great place to work where our colleagues feel trusted, valued, supported and empowered, irrespective of their background or role. We're committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for all.
Life at Business Stream is fast-paced and exciting, where no two days are the same. We're looking to welcome exceptional people into our fantastic team so if you're ready to join us, we'd love to hear from you.
How do I apply?
If you think this job is for you, we would love to hear from you. Please hit the submit button and send us a copy of your up to date CV.
The closing date for all applications is Friday 5 July 2024.