Address
Form of workSalary: £40,000 to £42,000 per annum
Location: Based at our office in Harlow, Essex 3 days a week (2 days WFH).
Have you got experience leading teams with excellent stakeholder management skills? If so, we would love to hear from you!
What you'll be doing:
- Maintaining our knowledge base content register ensuring adherence to governance and version controls.
- Manage, maintain, and evolve the Charitable Operations knowledge base to ensure all content is fit for purpose, has a RACI and is kept up to date using a structured review process.
- Work with the accountable content owners to ensure support material is updated in as per agreed SLA's (Service Level Agreements).
- Work with our communications teams to make sure that knowledge base content reflects the company branding and tone of voice and is suitable for internal and external consumption.
- Maintaining and evolving the Charitable Operations intranet page, ensuring content is engaging, informative and relevant for all Charitable Operations staff.
- Maintain department specific 'breaking news' communications, providing staff with access to up-to-date information which will support their decision making and enhance the beneficiary experience.
- Manage the Charitable Operations ticketing system and inbox, making sure that queries are actioned as per agreed SLAs.
- Act as a gatekeeper for other knowledge sharing tools used within Charitable Operations such as collaboration software.
- Deliver reports that will enable key stakeholders to understand how knowledge information is being served / accessed and where knowledge gaps may exist.
- Attending various meetings to input, gather feedback or deliver new ways of working.
- Design process guides to ensure all BAU activity is documented.
- Supporting various projects where the focus is on sharing knowledge, process and information.
About you:
Must haves:
- Experience within a team management role.
- Excellent communication and presentation skills.
- Attention to detail, a quick learner with the ability to multitask.
- Ability to build strong relationships with a wide range of stakeholders.
- Previously administered a knowledge management system.
- Proactive and able to work alone.
- Working knowledge of Microsoft Office i.e., Word, Excel, PowerPoint and Outlook.
Nice to haves:
- Experience of working with digital channels such as Zendesk and web chat.
- Previous experience working within a Contact Centre or Customer Service environment.
- As our knowledge base is constantly evolving Project Management skills would be a huge benefit.
Motability Foundation
At Motability Foundation we fund, support, research and innovate so that all disabled people can make the journeys they choose. We oversee the Motability Foundation Scheme and provide grants to help people use it, providing access to transport to hundreds of thousands of people a year.
We award grants to other charities and organisations who provide different types of transport, or work towards making transport accessible. We also carry out ongoing research, in partnership with disabled people and key stakeholders in the industry, to inspire innovations that continue to champion accessible transport for all.
Benefits
?? Holiday - 26 Days + 8 Bank Holidays, increasing to 28 days after 5 years' service
?? Health and Wellbeing - We offer private health care with BUPA alongside an Employee Assistance Programme, eye tests, flu vaccinations, enhanced sick pay and discounted corporate gym membership. We take your physical AND Mental Health seriously, with our dedicated mental health first aiders you will have support and understanding from your colleagues.
?? Family Friendly - We offer enhanced Parental Leave inclusive of Adoption Pay and we understand that families require flexibility, we provide time off for dependants, flexible working hours and the option to work from home. Life Assurance is 4 x your salary.
?? Diversity and Inclusion - We value everyone's unique qualities and celebrate having a diverse and inclusive culture where everyone feels safe to be their authentic selves, no matter their age, ethnicity, religion, gender identity, sexual orientation, disability status, neurodiversity or otherwise. This is embedded in to our values and we celebrate our differences and create awareness throughout the year.
?? Celebrating Success - We love to recognise people that go above and beyond with our Spotlight Award as well as having team celebrations and social events throughout the year.
?? Our culture - In the Motability office we "dress for our day", it's an incredibly welcoming and inclusive environment where we look to support your career, we offer a mini bus service from Harlow Town centre and station for those using public transport to reach us and there are plenty of free hot beverages for when you arrive.
?? Pension - Up to 15%, inclusive of a 10% non-contributory addition and Motability matching your contributions up to 5%
How to find out more?
To find out more regarding the vacancy and for the full job description, please contact our Talent Team at:
Here at Motability Foundation, we embrace and value Diversity, Inclusion and Equity which means bringing your full self to work. We encourage and welcome all applications, regardless of age, gender identity, ethnicity, religion, sexual orientation or disability.
We are a disability confident employer, so please do make us aware of any reasonable adjustments you might need throughout both the recruitment process and to work with us.
We are committed to offering to interview every disabled applicant who meets the minimum criteria for the job. Once you have applied please send us an email stating that you have a disclosed disability and we will offer you an interview.
