Address Description
Our vision at Autorek is to set the new standard in financial data automation. Our platform simplifies highly complex data, automates critical business processes, and manages regulatory change. With flexibility, security, and scalability at our core, we enable our customers to make real-time decisions that drive better business outcomes.
With an expanding portfolio of well-known clients, We are seeking capable L1 Application Support Engineers to join our Application Support team as it grows to cover 24x7 operation.
Key Responsibilities
Providing 1st line Application Support ensuring all requests for support are logged, categorised, and triaged to ensure SLAs are met
Carry out initial investigations and troubleshoot where possible to resolve issues
Escalate incidents to 2nd line Support Engineers as required
Ensure the ticketing system is up to date and accurate at all times
Participating in proactive maintenance and health check activity across our customer base
Support the deployment of release and configuration changes following our Change Management procedures
Shift Pattern:
You will be rota’d to one of three rotating shifts (dayshift, nightshift, backshift),
Skills, Knowledge and Expertise
Required:
Previous experience as an L1 Support Engineer, or relevant technical experience that would allow you to confidently assess & respond to issues relating to our application
Excellent written and oral communication skills are essential
Solid experience in logging and triaging support tickets
Strong problem-solving skills
Understanding of SLA tracking
Experience in using and updating service desk software
Service Desk Operations:
Ticket Management
ITIL ·
System Administration
Azure Active Directory/Entra ID
Active Directory
Windows Server 201x
Desirable:
Educated to HNC level or equivalent in IT-related subject Database Administration
MS-SQL – particularly Azure SQL Database Scripting
PowerShell/Bash The successful candidate must be able to travel regularly to either our Glasgow Office - G1 1RE, or our Edinburgh Office, EH12 5HD.
Why work for us?
Our people make AutoRek and we want to support and show our appreciation to our people by providing the following:
Generous 34-day holiday package including 8 public holidays
Your Birthday off courtesy of AutoRek
Discretionary bonus schemes
4% employee and employer pension scheme
Income protection
Private health care; extending to members of your household
Health and well-being activities such as in-office weekly yoga classes, office massages, and discounted gym memberships
Flexible/ Hybrid working to support your family
Free access to Bippit - Financial well-being advisors
High-street discount codes
Access to learning platforms and training courses
Multiple fundraising activities and charity events
About AutoRek AutoRek is a financial data management platform enabling companies to streamline and automate complex and high-volume data management and controls processes. Our customers range from innovative FinTech start-ups to many of the UK and the world’s largest and established banks, asset managers and insurance companies. Digital data and financial transaction volumes are growing exponentially, this combined with increasing regulatory obligations is driving the demand for improved efficiencies, better control, and management of risk across the financial services industry. The AutoRek platform meets these demands and more and that is why we continue to be a leading player in the market.
