Address
Form of work
Salary- Opportunity to join a well established leader in the field
- Ongoing skills and career development
About Our Client
Our client is a well-established player in the technology sector with a growing customer base. As well as a salary in the region of £30k to £35k they also offer a good pension, flexible working, hybrid 93 day in the office) and paid on-call.
Job Description
- Be the 1st point of contact for clients to troubleshoot software issues.
- Manage support tickets within agreed SLA's
- Document, track, and monitor technical issues to ensure timely resolution.
- Work closely with the technology team to enhance and improve applications.
- Provide our of hours support on a rotational basis (1 week in 5)
- Escalate issues to technical teams or management as required
The Successful Applicant
What you'll bring to the role:
- Experience of application Support in a Service Desk environment
- Demonstrable experience of working with service desk ticketing systems
- Knowledge of database technology (SQL, Oracle etc.)
- Previous experience working in an ITIL environment
- Any knowledge of Jira will be an advantage
- Additional knowledge of AWS Cloud technology is a bonus
What's on Offer
- A competitive salary in the range of £30,000 to £35,000 per annum.
- A comprehensive benefits package including a pension, flexible & hybrid working
- A supportive company culture that encourages continuous learning and growth.
- The opportunity to work in the fast-paced technology business.
If this sounds like the ideal role for you then please apply now with your latest CV to be considered.
Contact
Gary Davenport-Owens
Quote job ref
JN-012024-6299929
Phone number
+44 131 243 0372
