Address From £26,000 DOE
Job Title:Laboratory Service Centre Assistant
Location: 1 Mabledon Place, WC1H 9AX
About us:
Sonic Healthcare is an internationally renowned healthcare provider with a demonstrable track record of medical across the world. Headquartered in Sydney, Australia, Sonic is an ASX Top 50 company that has grown to become one of the world’s leading healthcare providers, specialising in pathology, radiology and primary care medical centres. We have operations in Australia, the USA, Germany, Belgium, Switzerland, the United Kingdom, Ireland and New Zealand.
Sonic Healthcare UK encompasses the two main entities in the UK, The Doctors Laboratory (TDL) and Health Services Laboratories (HSL). HSL is a partnership between The Doctors Laboratory (TDL), Royal Free London NHS Foundation Trust and University College London Hospitals NHS Foundation Trust (UCLH). HSL was formed to provide pathology services to the NHS Trusts and has expanded further to provide services to other NHS Trusts. Over 2,500 staff work at Sonic Healthcare UK, primarily under the TDL or HSL banner.
Our purpose is to deliver medically-led diagnostics, innovation, value and long-term investment to healthcare. With our core laboratory based at The Halo Building in London WC1H 9AX, we also have an expanding site in Manchester as well as smaller hospital-based laboratories across the country. We maintain rigorously high standards of quality, whilst also delivering efficiencies to healthcare through careful workforce planning, pioneering technology and significant investment in infrastructure and IT.
About the role:
This is a customer service role based in a call centre environment. Candidates will need to present excellent customer service skills to provide service requirements for TDL clients (externally and internally) and also to patients.
The ideal candidate will have a science background in education and customer service experience. The candidate will need to be flexible in shift times as the team cover Monday to Friday 7am to 11pm. Saturdays 7am to 11pm, Sundays 9am to 6pm as well shifts on bank holidays. A daily shift will include incoming telephone calls, complaints handling and problem solving and also support in admin tasks.
Contact person is Chris Tanalega HOD - 02073077373
At TDL we offer a variety of excellent staff benefits including:
- Training and development opportunities – supporting professional development
- Annual performance related salary review
**• No banding restrictions: **As we are a private company we are not restricted by salary bandings and so are able to negotiate appropriate salaries based on experience. This also means that annual salary reviews do not hit a band ceiling
- Discounted gym membership – we have a corporate gym membership scheme with Better Gyms
- Cash healthcare plan – cash back on a variety of healthcare costs including dentist and opticians
- Sick Pay Entitlement – 5 paid days in the first year of employment, 20 days thereafter
- Permanent Health Insurance and Death in Service Cover
- Life Assurance – providing salary continuation for long term illness (six months qualifying period)
- Employee Assistance Programme – supporting staff wellbeing
- Season Ticket Loan Scheme – interest free loan for the cost of annual travel ticket
- Perkbox – Access to additional staff perks and benefits such as high street discounts
- Company Pension Scheme – company and staff contributions which increase with service
- Competitive annual leave allowance - 23 days rising to 28 days after 5 years service
- Flexible working hours – 40 hours standard working week
Please read the job description and person specification carefully and ensure that your application reflects the knowledge, skills and experience required.
We respect and value the diversity of our staff and welcome applications from diverse communities.
PLEASE NOTE: WE RESERVE THE RIGHT TO CLOSE THIS VACANCY AT ANY TIME EVEN IF A CLOSING DATE IS SHOWN HERE OR IN ANY OTHER MEDIA
Vacancy ID :
024204
Closing Date :
31-Mar-2024
Contact Person :
C.Tanalega
Contact Email :
Chris.Tanalega@tdlpathology.com
