Large Loss Handler

Large Loss Handler for an exceptional Insurance Company
Join a leading team in Tonbridge as a Large Loss Handler, responsible for overseeing a portfolio of intricate claims. Your role ensures exceptional service to customers while effectively managing claim costs within policy boundaries.
Responsibilities:
* Manage day-to-day claims, fostering clear communication with policyholders, suppliers, and loss assessors.
* Conduct on-site assessments, negotiate settlements, and arrange alternative accommodations where necessary.
* Collaborate with the Buildings Surveyor Team to drive timely claim settlements.
* Deliver detailed reports on large or complex claims to the Claims SMT within agreed timelines.
* Maintain meticulous claim files for audit and review purposes.
* Oversee claim reserves and payments, ensuring accuracy and compliance.
* Support the Customer Relations Team in handling complaints, including those involving regulatory bodies.
* Manage your schedule, arranging customer appointments and accommodations as needed.
Required Skills:
* Exceptional verbal and written communication skills.
* High accuracy and attention to detail.
* Diplomacy and assertiveness in handling distressed customers.
* Ability to thrive under pressure and meet deadlines.
* Proficiency in PC operations and administrative tasks.
* Capability to assume increased responsibilities when required.
Desired Attributes:
* Excellent organisational prowess.
* Passion for providing top-notch customer service.
* Driven and goal-oriented, meeting or surpassing targets.
* Empathetic and understanding approach.
* Confident, professional demeanour, and strong negotiation skills.
* Commercial awareness and proactive engagement.
Requirements:
* Minimum 5 years of prior experience in insurance claims handling.
* Profound understanding of insurance policies and legal structures.
Location: Tonbridge
Salary: £30,000 - £40,000 per annum + car allowance of £4,800 per annum
Hours: Full-time
Contact Melissa at TN Recruits Temps to discover more about this superb position and make an application TODAY.
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