Lead Customer Analyst

SENIOR INSIGHT ANALYST

£50 000k- £60 000k

BIRMINGHAM

An exciting role in which you will be in charge of customer analytics for a beauty and health company in a fast-growing team.

THE COMPANY

A large growing retailer in the health and beauty industry who are committed to developing new products in line with customer needs and wants. They are keen to expand their data capabilities to provide more insights into this.

THE ROLE

As the Senior Insight Analyst, you will be the main point of contact for all things customer insights, driving improvements on customer experience. You will also:

• Be the lead in customer analytics within the brand
• Use SQL to make sense of large sets of data and to extract useful insights into customer lifetime value, customer churn, and retention
• Customer segmentation through data modelling and analysis, producing targeting marketing and a personalized customer experience
• Run series of A/B testing, understanding the customer journey and decreasing drop off

YOUR SKILLS

A successful candidate for this role will have:

• Exceptional abilities in SQL and A/B testing
• Experience in customer analytics, particularly CLV, retention and loyalty
• Strong communication skills

BENEFITS

• £50 000k- £60 000k, competitive benefits and flexible working

HOW TO APPLY

• Please register your interest by sending your CV to Lauren De Mello via the apply link on this page