Lead Generator

Reed are currently recruiting for a Lead Generator to join our highly reputable company based in Peterborough. 

We are on the lookout for talented individuals who can drive business forward by contributing to the team sales conversions. 

Hours: - Monday to Friday 12-8pm initially, 1 in 3 Saturdays. Once multiskilled, rotation shift pattern (8am - 4pm, 10am - 6pm & 12pm - 8pm)

Salary: - £21255

Benefits:

• Access to one of the best benefits hubs, with discounts available
• 25 days holiday + bank holidays
• On-site Gym
• Canteen with subsidies meals and drinks
• Career progression opportunities

Role Responsibilities: 

• Through effective questioning and listening understand customer needs and use this information to ensure their requirements are met to deliver a market leading customer experience.
• Overcome objections confidently, effectively, and compliantly to support the customer through the sales journey, improving conversion whilst delivering great customer outcomes
• Deliver exceptional customer service and take ownership of any past, current or potential issues to support our first-time resolution ambitions
• Consistent achievement of agreed Sales targets including sales conversion, up selling and retention whilst fulfilling regulatory expectations and service standards.
• Welcome customers arriving from various channels by offering them guidance and support through both our inbound and outbound offline sales journey.
• Be able to respond effectively to a variety of customer service queries by providing a great experience when interacting with potential and existing customers
• Support and contribute to our customer retention goal through proactive and effective customer relationship management in all interactions.
• Adhere to all regulation e.g., the FCA's rules and principles, Data Protection Act & Money Laundering regulation

Personal Skills:

• Experience of delivering customer excellence in a fast-paced, multi-channel environment
• Able to demonstrate strong communication skills utilising these to deliver great outcomes
• Self-motivated to deliver against performance targets whilst maintaining quality standards
• Evidence self-awareness, emotional resilience, and ability to respond to customer needs through effective rapport building and appropriate use of empathy

If this sounds like something you are interested in then please APPLY NOW!