Lead Operations Manager Direct Distribution

Business Unit: Business & CommercialSalary Range: GBP64,000 - GBP96,000 per annum DOE + red hot benefits Location: UK Flexible with occasional travel required to Glasgow or Gosforth hubContract Type: Permanent

Live to challenge the status quo. Live a life more Virgin.

Our Team

Our Purpose is to make our customers happier about money and this role leads the team who help new and existing customers with the biggest financial commitment of their lives.

Simplifying mortgages and helping customers to get great advice and guidance is what the team strive to deliver every single day. Delivering new products and services and to helping us say yes to more is key to our success.

Working in a fun and dynamic team we value openness honesty and creative ideas to help us achieve our Purpose. The team never stands still and you will thrive in this dynamic environment.

What you'll be doing

• Be accountable for managing and leading the operational teams sitting within the department.
• Provide operational rigour to our plans to grow our mortgage volumes and build relationships with our Virgin Money Mortgage, Personal Current Account and Business Current Account bases.
• Be able to turn the strategy and direction developed by the Head of Mortgages into a robust operational plan in order to drive the expected outcome for both the mortgage business and the broader Virgin Money business.
• Lead, develop and manage direct customer sales and relationships by overseeing a team of telephone-based mortgage advisors who serve our existing customer base and deliver cross sales benefits.
• Be accountable for translating forecast into operational plans and targets, analysing performance trends and ensuring variations are effectively addressed.
• Be responsible for the operational management of the channel (budgets and cost control and people leadership).
• Engage and influence key senior stakeholders across the business in all direct mortgage matters such as Operations, Risk, Marketing etc.

We need you to have

• Experience of leading a diverse regulated sales team with demonstrated ability to combine inspirational leadership with strong knowledge of people management practices.
• Passion for delivering through people and ability to lead multi-channel teams across the UK.
• Relevant experience in the Mortgages Industry.
• Solid business acumen with the ability to build strong relations in the Bank's local community and with key stakeholders. Significant experience and knowledge of best practice people leadership and management including workflow management, coaching and developing others.
• Demonstrate leadership, through actions and credible recommendations to improve lending.
• Strong customer focus, with proven analytical ability to effectively problem solve.

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part-Time) plus the option to buy more.
• Up to five extra paid well-being days per year.
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin MoneyWe're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin MoneyOur purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team

Now the legal bitLiving A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.