Lead Planner

Role: Lead Planner / Lead Leader
Location: West Byfleet KT14
Salary: £30k per annum
Full time / Office Based
You will support development of a culture of cross collaborative working that enables colleagues from across different areas to deliver a seamless, consistent experience for our families. The team will be a one stop shop for all reactive repairs related queries and will proactively support a new service offering that focusses on the customer experience.
Key Requirements

• To provide day to day support and highlight the current work focusses, whilst providing front line support.
• Supporting to the team dealing with queries and escalated issues in accordance with established processes and a customer focused approach.
• To champion and environment of continuous improvement through embedding our culture, modelling our values, measuring performance and coaching.
• To deliver motivational performance activities to effectively manage the team to ensure they meet all assigned personal key performance indicators and personal development plans.
• To ensure client driven KPI s are met through effective jeopardy management.
• To work in a collaborative and supportive way with internal colleagues, partners and other stakeholders as well as our client, to ensure the best possible experience is achieved for our families.
• To carry out administration duties.
• Support an innovative approach that is focusses on development of operational process to enhance the service we offer, improve customer service and improving the lived experience.
• To undertake monthly 1-2-1 s/team meetings to update on performance and any training requirements

Qualifications/Experience

• Experience of working in a scheduling or co-ordination environment.
• Experience of working in a target driven, fast paced, operational, customer service focused environment is a must.
• Working productively in a pressurized environment, acting decisively when faced with urgent issues while always maintaining a high level of customer service.
• Excellent interpersonal skills; both verbal and written.
• Experience of implementing continuous improvement initiatives and innovative solutions.
• Ability to motivate/support a team to achieve performance objectives.

If you are interested in the above and have experience in a similar industry, please apply or call Leah Seber at Build Recruitment

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.