Lead Process Analyst

Lead Process Analyst

Salary £29,000 - £33,000 Depending on experience

Permanent

FT – 35 hours per week

Hybrid – Home & Ashford Hub

As a Lead Process Analyst, you will be responsible for identifying areas where improvements can be made to enhance customer and colleague experience and efficiency. Working collaboratively with multiple stakeholders, you will ensure that as a team, you create robust and scalable solutions that, when delivered, exceed expectations.

Reporting to the Head of Process & Automation you will be working within a dedicated team with a continuous improvement mindset, whilst acting as a mentor to others in the team.

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

We offer total flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

• Our working week is 35 hours per week, these can be worked flexibly to suit your working style
• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

As our Lead Process Analyst, you will be directly responsible for mapping complex processes to create clarity on both how we function and where there are opportunities to improve.

Your accountabilities will include;

• Having a strong understanding of the capabilities of robotics and being committed to keeping this up to date as the software advances
• Lead discovery sessions to ensure a full understanding of the “as is” process and work with SMEs to build a robust “to be”
• Effectively re-engineer processes when needed
• Effectively remove blockers to ensure the robotics programme delivers with precision pace
• Managing aspects of the change cycle – for example, daily stand-ups/ retros
• Supporting developers through the development lifecycle, ensuring blockers are effectively removed to avoid hindering deadlines
• Monitor the performance of deployed automation ensuring and post-production issues are highlighted and resolved within the agreed timeframes
• Support the development of the analysts through honest feedback and effective coaching

Our new Lead Process Analyst will have experience as a business analyst and certification in Lean Six Sigma.

Whilst industry-specific knowledge isn’t essential, it would be advantageous to have experience within the financial services or a regulated industry.

Other skills and experience required include:

• Strong understanding of robotics, ideally UiPath
• Effective negotiator and influencer
• Extremely adaptable and able to balance multiple priorities at once
• Effective leadership & management

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.
Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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