Learning And Development Coordinator

We are champions of rail, inspired to build a greener, more sustainable future of travel. Our purpose is our momentum. It makes us feel good because we know we’re doing good. As we lead the way to a greener future, we do it together. We’re all about connections - with each other, with our customers and with the world. Just as our platform brings the world together, it’s our ambition that connects us. We motivate each other to go beyond our limits, to experiment, to fail and to always grow.

With over 110 million visits every month to our platform and £4.3 billion in net ticket sales, we're always innovating and making moves towards our final destination — a world where travel is as simple, seamless, and affordable as it should be.

And we couldn't do any of it without our incredible people driving us forward. Today, we're a FTSE 250 company that's proudly home to more than 1000 Trainliners from over 60 nationalities across offices in London, Paris, Barcelona, Milan, Edinburgh, Berlin, Madrid and Brussels. It's this diversity that energises us and makes us stronger, helping us to achieve amazing things.

With our sights firmly set on further European growth, there is no better time to jump on board this high-speed train and be part of our continued success.

Trainline is in a period of growth in the UK and across Europe, with the People Team central to supporting the company’s ambition and growth plans.

Our mission as the Learning and Development team is to grow, develop and retain great talent. You’ll be joining a team that is passionate about supporting our Trainliners to reach their full potential and committed to providing them with the resources, programmes and growth opportunities to give them rewarding careers that drive engagement and higher levels of performance.

We support Trainliners in the UK, France, Italy and Spain.

Responsibilities

Reporting into the Head of Learning and Development, you’ll be the engine of Learning and Development providing administrative support to the L&D team. You will be responsible for a wide range of activities including the coordination of all centralised courses, programmes and events, maintaining our Learning Experience Platform and getting involved with content creation and curation.

You will also support our Learning and Development advisor and will work closely with them to provide high quality support to our Trainliners.

Day-to-day, you’ll be responsible for:

• Managing all admin for workshops, programmes and events including booking rooms, sending invites to delegates and trainers/facilitators, making sure all equipment and resources are organised and provided, organising any lunch or refreshments if needed for in person workshops, tracking attendance, collecting feedback and providing the data to L&D Advisor and Head
• Ensure accurate, detailed training records are maintained
• Liaising with external training providers and certified bodies as required
• Monitoring the Learning inbox ensuring all emails are replied to in a timely manner and escalated to the relevant people
• Ensure the relationships between the L&D team, internal stakeholders and external suppliers are positive and productive
• Buying EU personal learning requests for our Trainliners once they have been approved
• Processing and tracking all expenses correlating to the personal learning budgets ensuring everything is accounted for and correct
• Supporting with creation of invoices for all L&D activity
• Managing our compliance training platform and ensuring all our Trainliners have completed training
• Managing our Learning Experience platform and supporting with content creation and curation of external content
• Promote L&D activity to our Trainliners with a strong focus on delivering excellent customer service
• Producing ad-hoc and regular training report and updating our L&D dashboard monthly

We’re looking for a team player with a growth mindset and a passion for learning. A self-starter with a helpful, people-orientated demeanour who is always willing to support our Trainliners. Super-strong organisation and interpersonal skills are essential, and you’ll also bring the ability to work at pace and with agility.

A Learning & Development qualification isn’t necessary - as long as you can demonstrate your interest in L&D and have a genuine passion for growth and learning, we’ll provide you with the necessary professional development to make you an L&D superhero.

This is fantastic opportunity for someone who is passionate about L&D, keen to work in a fast-moving, forward-thinking technology business, and looking to develop their career.

Why should you jump on board?

We pay special attention to Learning and Development and organise quarterly company learning days as well as offering a learning budget that can be put towards resources of your choice. We will cover the costs of your professional subscriptions and give you access to our very own learning platform.

At Trainline, we care about the wellness of our employees. We host puppy therapy sessions, in-office yoga and run Mental Health First Aider training courses as well as having an Employee Assistance Program as one of our many company benefits.

We regularly throw fun social events such pub quizzes, karaoke nights and our large-scale Summer and Winter Festivals every year. Additionally, we love hosting meetups in our amazing event spaces and having the opportunity to support internal and external community groups.

We also hold companywide hackathons and our annual Trainline Tech Summit, which provides Trainliners with an opportunity to stand up and share their story, learnings, or new skills with their colleagues in a safe environment.

Our flexi-first approach
We believe in the importance of a healthy work-life balance and the value of a flexible workforce. Our flexi-first approach outlines our commitment to a hybrid way of working and our expectations of Trainliners. A key part of what makes Trainline special is our people and the value we get from the buzz and energy of our workplaces, and that’s why we’re proud to offer the best of both worlds. In practice this means in–office attendance at least 40% of the time over a 12-week period for all Trainliners. These in-office days are typically team led to help us connect, collaborate and create together.

Our Values

• Think Big - We're building the future of rail

• Own It - We care about every customer, partner and journey

• Do Good - We make a positive impact

• Travel Together - We're one team

Interested in finding out more about what it's like to work at Trainline? Why not check out what our employees say about us on Glassdoor? You can also find out more information by following us on LinkedIn or our 'Life at Trainline' Instagram account.

We value open expression at Trainline, we believe it’s the diversity of experience, backgrounds and perspectives of our employees that makes us who we are. We encourage everybody to play a part in changing the way people travel across the world.

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