Learning And Development Coordinator

The role
As a L&D Co-ordinator your responsibilities will range from delivering training to managing Learning Circle to make sure Circlers are fully compliant. You will support teams across the whole business, with a focus on Compliance and Funnel Teams (Sales, Service, Ops, CRL). You will need to be passionate about the impact training can have on the business, excited to develop your training skills and learning how to assess training needs. It is also important that you value data, as you'll quickly take the lead on managing Learning Circle - a system that EVERY Circler uses.
Who are we?
Our mission is to build the place where small businesses get the funding they need to win.
We do this by uniting cutting-edge data and technology to deliver an unbeatable customer experience. With a decade of expertise under our belt, we've built a game-changer of a platform that's reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning-fast decisions! In just minutes, SMEs across the UK can get an instant decision, giving them access to affordable funding in a flash.
99% of businesses are small businesses! And in most cases aren't given the finance they need to grow. We're here to change that because the world needs small business.
Want to learn more?
• We have a huge impact on the businesses that borrow through our platform, the communities they serve and the overall economy (last year £6.9bn of GDP generated). You can read our full Impact Report here: https://uk/impact
• To see what our customers think, visit our Trustpilot page: https://review/fundingcircle.com
• And we're still evolving! With over a decade leading the industry with our award winning core loans offering we are now well on our way to solving more SME finance challenges transforming into a multi-product lending platform.
What will you be doing?
• Design, develop, deliver and maintain training programs for funnel teams alongside the Funnel L&D team.
• Reinforce and build upon a learning culture in Funding Circle
• Coordinate on-boarding for Funnel Induction, getting them up to speed on our products and processes and instilling our brand and values in every member of the team.
• Monitor and track training effectiveness on a regular basis.
• Collaborate with compliance to design, monitor and report on compliance trainings
• Support & management of LMS (Learning Circle)
• Assist with the launch of new products, initiatives, and system improvements ensuring the sales team is equipped
What we're looking for
• Creative and strategic thinker
• Ability to thrive in a dynamic, fast-paced, high volume environment
• Able to connect easily with others and demonstrate natural interpersonal & leadership skills
• Systems-savvy - you pick up new data management systems well
• Confident in-person and remote presentation skills (this might be a development area for you)
• You will be regularly required to deliver in-person training in the office, but have a healthy mix of zoom & office delivery
• Attention to detail and strong organisational skill are essential
• Any experience in delivering training is a bonus!
• Previous experience in Sales, Service, Ops or CRL would be a great asset, but not essential for the right applicant
• Previous experience in training structural design tools like Articulate would be beneficial
At Funding Circle, we celebrate and support the differences that make you, you. We're proud to be an equal-opportunity workplace and affirmative-action employer. We truly believe that diversity makes us better .
Why join us?
Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Wealth, Development & Lifestyle.
We offer hybrid working, with a blend of 2-3 days either in the office or at home. When you're in the office you can take advantage of our free barista and subsidised lunches through JustEat and we will help support your home working set-up. We support flexible working arrangements so please speak to our recruitment team if this is something you'd like to learn more about.
A few highlights:
• Health: Private Medical Insurance through Aviva, Dental Insurance through Bupa, MediCash, free access to online therapy sessions via Spill and exclusive discounts with Hertility for reproductive health support.
• Wealth: Octopus Money Coach, free mortgage advisor partnership and discounts across numerous retailers through Perks at Work.
• Development: Learning allowance and full access to LinkedIn Learning.
• Lifestyle: Gympass, Electric Car Scheme and more!
And finally, we have enhanced all of our parental leave policies - we actually won the AltFi Award for Diversity, Equity and Inclusion Initiative of the Year 2022 for our Partner Leave policy. You can read more here: https://article/10158_the-altfi-awards-2022-here-are-the-winners
Research shows that some people are less likely to apply to jobs unless they meet every single criteria. At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn't align perfectly with the requirements. You might just be the perfect addition to the team!
W ant to Build The Incredible ? We'd love to hear from you.