Learning and Development Trainer

Our client is an established financial services partner, with an enviable client base and a forward thinking working environment.

As part of their growth and Development they seek a Learning and Development Trainer to join the training team and engage in the successful delivery of a suite of robust and comprehensive Learning and Development training modules.

The role is fundamental to ensuring the ability of the business to deliver effective best practice compliant services to clients that meet their expectations and the requirements of the regulatory framework. Responsible for the ensuring the successful delivery of a holistic training environment that runs from a day 1 induction programme, will include basic customer engagement practice, through technical and regulatory subjects and subsequent continuous improvement.

The training will involve understanding all aspects of the financial services industry and mortgage lending specifically. Ideally candidates will have knowledge of the financial services industry, mortgage specific training can be given and there is the opportunity to pursue professional qualifications in this area.

Key responsibilities will include:

• Deliver specific training including local induction, continuous improvement and refresher training, ensuring effective transfer of knowledge through evaluation and feedback.
• Work with management to identify specific training needs across the Servicing function and to develop materials and deliver the appropriate learning to meet the needs of the business.
• Organise workload of self in conjunction with the team to meet business/regulatory timescales, standards and deadlines.
• Create guides, presentations and materials that support in the delivery of training workshops.
• Manage and complete administration tasks required for the Learning Management System.
• Continuously develop and improve current training initiatives and workshops.
• To research, investigate and learn about new topics in the industry in order to create and maintain the relevance and currency of training sessions.
• Ensuring materials and messages meet business, legal and regulatory requirements.
• Investigate and propose new training tools, techniques and resources available, adapt and implement as appropriate.
• As part of the team, assist in organising the L&D schedule to be able to prioritise induction training of new colleagues and respond to changing business needs

This is a busy role as the business looks to expand and ensure employees are up to speed in an ever changing environment. Relevant experience will include:

• Demonstrable training experience ideally provided in a Financial Services environment.
• Understanding of the mortgage lending market is highly desirable, CEMAP qualified or a willingness to undertake training.
• Level 3 CIPD qualification in Learning and Development, or equivalent qualification.
• Creativity and knowledge to use a range of resources and tools to make training delivery engaging to a wide audience. •
• Ability to communicate at all levels.
• Good quality of written and verbal communication.

This is an excellent role in a business with genuine opportunities for progression, in return there is a competitive salary and a robust benefits package.