Leasing Team Member

We have a great opportunity for a Leasing Team Member to join our team, and shape help to 'Enclave: KX'; our market leading development in Kings Cross.
We're looking for someone with positivity and commitment, with a proven track record in a leasing environment.
This is a premium asset, so the role isn't for the faint-hearted, but it is a unique opportunity to be part of something record-breaking, and help forge the Enclave brand.
Leasing:
Take the lead in touring and leasing to maximise occupancy and revenue, including following-up on leads and sales conversions.Support the Residence Manager in achieving occupancy targets and development KPIs, including driving average rent rates and management reporting.Call all leasing enquiries within designated response time and achieving conversion rate in line with KPIs.Ensure all tours are conducted to a high standard and driven towards achieving a conversion.Lead on the management of resident tenancies, including AST creation, leading on the move-in/out processes, and ensuring compliance.Handle enquiries professionally, with an emphasis on customer service.Work alongside external leasing agents, building positive relationships and increasing sales.Provide competitor analysis, including undertaking mystery shops of nearby developments.Support the marketing team with information and ideas based on activity, trends and resident or enquiry feedback.Be part of a comprehensive Leasing Team, alongside our Resident, Facilities and Management teams.Complete relevant administrative tasks as required, including processing referencing details, ensuring information is correct on tenancy agreements, and handling tenancy and resident information. Customer service and team:
Prioritise customer service, alongside a happy, motivated and ambitious team that's task-driven and results-orientated.Deal with complaints with empathy, and praise with modesty (We've got procedures to support both!)Cover the Resident Team Member rota as and when required. Other
Support the team in the management of the entire estate, including residential and commercial elements.Be part of the on-call rota as and when required.Be flexible, and hands on. Get stuck in We'd also expect the Leasing Team Member to extend their duties to other tasks, commensurate with the role.
Working a 40 hour week across 5 of 7 days, including weekend shifts. Shift patterns are 8 hours between 08:00 and 20:00, as set by the Residence Manager (may be subject to change).
GBP27,000 Basic Salary, plus commission and an annual discretionary bonus.