Address
Form of work
SalaryThe Spa Host/Leisure Assistant role involves a range of duties, including:
• To welcome all guests & members entering and leaving the leisure club and beauty rooms
• To understand the Hotel leisure and beauty facilities
• To promote and up-sell all the leisure and beauty facilities
• To ensure prompt answering of the telephone
• To relay information as and when necessary to other departments
• Deal with guest and member enquiries and be as helpful as possible
• To be friendly and courteous to staff, management and guests at all times
• To be responsible for opening and closing the club
• To be responsible for the Leisure Health and safety procedures
• To keep all areas of the spa clean and tidy at all time
Key Personal Attributes
To join the Valor team we need individuals who are caring and take pride in all that they do. Who are personable, reliable, inspirational, driven and enthusiastic by nature.
Key Performance Behavioural Indicators
The key performance behavioural requirements of the Leisure Assistant role include:
• Identifying customer service problems or issues before they arise.
• Displaying a positive, friendly and informal manner with customers.
• Showing a sense of urgency on behalf of customers and actions requests quickly.
• Undertaking work in a well-organised and systematic way.
• Working effectively with colleagues and other departments.
• Striving for excellence by paying attention to important detail.
• Ensuring promises are kept by following through on customer requests.
• Maximising sales opportunities through upselling, cross-selling and achieving add-on sales.
Previous experience
Would be an advantage:
• Pool attendant/lifeguard trained
• Pool plant trained to complete Pool testing
• First Aid trained
All training will be provided for the suitable candidate if not
Ideal
To possess a NVQ in Beauty or fitness or have a willingness to complete one as the role is seen as a career move and not just a job
