Address
Form of work
SalaryA reputable, specialist Lending Services operation are keen to appoint two Arrears professionals to join their team in Ipswich.
Duties/Responsibilities
- Understand the terms and conditions of a customer’s loan so that they can be clearly explained to and met by, the customer.
- Ensure that new loans are boarded accurately and correct correspondence has been issued.
- Review and process requests for information accurately and within service level agreements.
- Receive and resolve standard loan enquiries from customers and their advisors.
- Ensure information relating to customers and their loans is current and accurate. Process any amendments to customer’s accounts accurately and in accordance with procedures and regulatory requirements
- Ensure that customers are correctly informed of payments due and that the collection of the required payment is made accurately and in accordance with BACS rules.
- Process requests for redemption statements in a prompt and timely manner and ensure that upon receipt of required funds the loan security is released in accordance with procedures and agreed SLAs.
- Calculation and processing of financial transactions in the servicing system.
The role is offered on a permanent, full time basis and located in Ipswich. Candidates with regulated Arrears or legal experience in conjunction with an understanding of TCF are most welcome to apply.
