Lettings Advisor

South London (Southwark, Lambeth & Lewisham)

Up to £35,000 + company car

Hyde is looking to recruit a Lettings Advisor.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Lettings Advisor at Hyde you will deliver an outstanding lettings service to existing and prospective customers of The Hyde Group, managing the lettings process from the exit of customers to those entering our new home, with maximum overall customer satisfaction.

Responsibilities

• Plan the delivery of the prospective customer’s interview, assessing the customer profile and shaping the service based on their requirements.
• Refer customers requiring financial and welfare advice to appropriate departments.
• Liaise closely with Empty Homes and Lettings Officers and Surveyors to co-ordinate viewings and sign ups of new homes including the customer sign up requirements.
• Work productively with the Empty Homes and Lettings Officers to manage customers moving out of their homes, whilst supporting customers to move out taking into account the emotions involved in this process.
• Deliver an appropriate service to vulnerable residents, supporting them to access housing options where necessary and making sure Hyde delivers appropriate interventions for customers in crisis.

Skills and Experience Required

• UK driving licence is essential
• Strong communication skills both verbally and written
• Proficient in using Microsoft packages
• Experience working on Northgate system is desirable
• Able to working independently and manage own schedule
• Able to remain calm and collected if/when challenged by customers.

Benefits

• A fantastic pension
• Life assurance
• Great holidays
• An award-winning flexible benefits package.
• Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.