Lettings Officer 12 month contract

To provide the effective delivery of an excellent lettings service which delivers customer focused outcomes, high levels of satisfaction, efficiency and value for money.

12 Month contract role £27,829 p.a.

• Mon-Fri

• 30 days annual leave

• Health Scheme

• Pension

• Training and development

Main Responsibilities

• To advertise and allocate properties effectively and efficiently in accordance with relevant policies and procedures.

• Monitor and control the progress of empty properties to meet targets and minimise loss of revenue.

• To carry out property inspections and make decisions and recommendations in relation applicants leaving their tenancy or requiring housing.

• To carry out accompanied viewings and market the properties and services available.

• To carry out robust pre-tenancy checks for all prospective tenants to assess risk in order to maximise tenancy sustainability.

• To deliver services to our customers using a coaching approach.

• Ensure that all prospective tenants are advised and understand the rights, duties and obligations of the tenant and Ongo Homes Ltd.

• Represent Ongo Homes Ltd at multi-agency meetings relating to allocations and lettings issues.

• Undertake other duties and responsibilities appropriate to the grading of the post, as considered appropriate by the management team.

• The post is not restricted to a specific location and the post holder will be expected to work at any location as required.

• Deal with all requests for mutual exchange.

• To deal with tenancy changes for Ongo tenants.

• The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo’s Safeguarding policies and procedures.

Knowledge, Skill & Experience Required

• Experience of working in a busy environment with conflicting pressures and demands.

• Experience of delivering quality customer service to a broad cross section of the general public.

• Preferably some knowledge of housing related issues.

• Excellent communication skills and ability to draft clear and concise correspondence and reports

• Ability to deal effectively and sensitively with members of the public in a variety of communication formats

• Ability to use modern office based PC systems (i.e. Microsoft Word, Outlook etc) and to demonstrate computer literacy.

• Ability to use, update and manipulate database applications and to demonstrate computer literacy.

• Ability to update and maintain systems and records with a high level of accuracy.

• Good organisational skills and ability to work to deadlines as necessary.

• Ability to represent Ongo Homes Ltd. in a ‘positive’ and effective manner at all times.

• Ability to work under pressure and make complex decisions at high levels that will have consequences to the customer and the company.

• Operates with a customer focused approach to work at all times.

• Commitment to achieving positive outcomes and objectives.

• Flexible and cooperative approach (teamwork).

• Possess an understanding of and empathy with Ongo’s aims and values.