Lettings Officer

we’re on the lookout for a Lettings Officer to join the believe housing team on a permanent basis.
This is an exciting opportunity if you want to make a real difference. We believe in life without barriers. If you aren’t sure you meet 100% of the criteria but think you would be great in this role, don’t let that stop you; we would love to hear from you. We’re interested in your skills, knowledge and experience, as well as your personal values. We’re committed to supporting everyone here at believe housing and being an inclusive organisation.
Although this role is advertised as full-time, we will consider part-time, job share and alternative working pattern proposals where possible.
We’re a family-friendly, flexible employer, and we encourage everyone to ‘work the believe way’. For us, this means keeping things simple, doing more of what matters, and removing tasks and processes that don’t add value.
Where and when you work is flexible depending on the demands of your role, our customers’ needs and your individual work preference (as agreed with your manager).
Our offices are based in Seaham and Bishop Auckland and although we work flexibly, it is envisaged that this role will require both an offsite and onsite presence as per business need when required.
about the role
The Lettings Officer will assist the Lettings Team Leader in the delivery of organisation wide Lettings Service by ensuring effective operation of the lettings process, including management of Durham Key Options (or its successor) and other allocations processes that believe housing may introduce. To deliver outstanding services direct to customers in line with the vision and values of the organisation. Let all residential properties, with a variety of tenures, across believe housing effectively.
The successful candidate will:
• Assess the housing needs of applicants to the Durham Key Options scheme or any other allocation scheme that believe housing operates, in accordance with the relevant policy.
• Assist the Team Leader in collecting performance management data for the management of the Housing Register and the preparation of information and feedback on Lettings performance in a variety of formats.
• Liaise with Occupational Therapists, both internal and external, with regard to medical needs and specific requirements in more complex cases.
• Shortlisting of applicants, incorporating eligibility, affordability checks as well as Pre-Tenancy Rent Estimates.
• Provide practical advice and information on a wide range of issues including housing, floating support, and signposting and referring applicants to specific internal and external services, including pre-tenancy support.
• Work in partnership with other believe housing teams to deliver excellent performance and outstanding services for customers.
For more information, please read the full job description.
what’s on offer?
Our people are our greatest asset which is why we value you, encourage you, look after you, and empower you.
As well as a competitive salary of £31,504 – £32,715 some of our top benefits and rewards include:
• 31-33 days of annual leave
• working the believe way allows us to be more agile in the ways we work and creates a great work-life balance
• an excellent pension scheme with 27.1% employer contribution. Visit the LGPS member site for more details
• up to four days paid volunteering leave each year
apply now
If you believe that you demonstrate our values and can bring something special to this role, then apply now. We’re looking forward to hearing from you.
Here at believe housing we are a disability confident employer, if you require any adjustments or support throughout our recruitment process, please do not hesitate to get in touch.
If you wish to find out more about this opportunity contact Julie Duckling, Lettings Team Leader at julie.duckling@believehousing.co.uk
• Closing date for applications is 23.59pm on Wednesday, 21 February 2024.
• All applicants must go through our website.
• Interview date to be confirmed.

Proud member of the Disability Confident employer scheme