Lettings Officer

One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.
Lettings Officer
Pilgrim House, Billericay
£28,867
- £30,387 per year
37.5 hours per week
We have an opportunity for 2 Lettings Officers to join our team, based in Billericay. As a Lettings Officer you will be responsible for providing an efficient and effective Lettings and Allocations service whilst also achieving key performance indicators. As part of the role, you will be working with several internal and external stakeholders to ensure effective management of all void properties to maximise occupancy levels and minimise re-let times, ensuing properties are allocated appropriately and quickly.
The ideal candidate will have experience of working with customers, have good IT skills, be willing to learn, have previous lettings/housing experience and be able to work to tight deadlines.
The role of Lettings Officer will include:
- Deliver the lettings and allocations service in line with policy and procedure
- Advertise and allocate properties using Choice Based Lettings Systems, Rightmove and other mediums
- Managing, monitoring, and driving void KPI performance for vacant stock, re-let days and void loss
- Accurate data recording and management in line with business requirements, processes and procedures
- Risk management regarding safety of residents and staff ensuring correct verification for applicants
- Develop relationships with internal stakeholders including Lettings Officers, housing officers, income team, property services and local authorities
- Dealing with legal compliance and financial loss for extended void periods
- Co-ordinate mutual exchanges to ensure they are carried out within the requirements of Sanctuary’s policies and procedures and liaising with other landlords and tenants as required
Skills and experiences:
- Working to tight performance targets and deadlines
- Ability to work as part of a team and also on your initiative
- Excellent communication skills, allowing you to negotiate, present and build positive relationships
- Strong IT and database skills e.g. Outlook and Microsoft Office packages
- Ability to plan, organise and prioritise workload effectively
- Excellent accuracy levels with high attention to detail
- Experience in policy and business process compliance is desirable
- Experience of using Housing Systems, SAP, Abritas or similar Choice Based Lettings system is desirable
- Travel is a requirement of the role, therefore a full valid driving licence and access to a vehicle is essential
Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- £28,867 per annum (rising to £30,387 per annum after 12 months, subject to satisfactory performance)
Closing Date: 28 January 2024
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Proud member of the Disability Confident employer scheme