AddressSalary: £25,742 to £26,444 with progression to £27,979 per annum
Newcastle University is a great place to work, with excellent benefits . We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.
Closing Date: 22 March 2024
The Role
Newcastle University Library is the only University Library in the UK to have received the Charter Mark five times, and now holds the Customer Services Excellence award which replaced it, illustrating our dedication to delivering a friendly, professional, and efficient service to all our customers.
Our Library Research Reserve provides access to state-of-the-art off-campus storage facilities, and houses both library and other University material. The Research Reserve provides a daily book retrieval, delivery and journal article scanning service.
This role is an excellent opportunity for someone who can line manage and supervise a small team, delivering a high-quality customer service, as well taking responsibility for the safe and secure operation of our Research Reserve.
This is a full-time, place-based role, based largely at our Team Valley facilities, but will also include time in our campus-based stores and libraries.
NB. Free parking is available at Team Valley facility
To apply, please upload an up-to-date CV and a letter of application (no more than one page) which outlines your fit for this role and any relevant experience to the key accountabilities listed below. Please note, you are only required to complete the mandatory application fields.
Informal enquiries can be made to David Errington: david.errington@ncl.ac.uk
Key Accountabilities
To be responsible for the safe, effective and efficient daily operation of the Research Reserve, including the Team Valley, Old Library and Bridge stores, providing a daily book delivery and journal article scanning service
To line manage and supervise the Research Reserve team of library assistants, prioritising and allocating work, overseeing processes, monitoring quality standards, delivering training and carrying out regular performance reviews
To liaise with and work alongside colleagues from other library teams based at the Research Reserve to ensure the effective operation of the facility
As part of the library’s Customer Service team, work in partnership with colleagues based at the on-campus libraries to provide a consistently high-quality service to all customers
To liaise with University colleagues and other stakeholders, such as Security/Valley Watch, Estates and Facilities, owners of University finance and HR records, Tyne and Wear Archive
To coordinate and oversee the secure storage, movement and retrieval of University Records, Archives, Special Collections and library materials within and between the University stores and libraries
To be responsible for the creation, development, review and update of operational processes, procedures and risk assessments
To coordinate and carry out regular environmental monitoring and safety checks, reporting defects, organising repairs and ordering replacements as necessary
To represent the Research Reserve at library meetings and committees
Any other duties within the scope and general nature of the grade which may be required
The Person
Knowledge, Skills and Experience
Experience of managing or supervising staff
Experience of working in a customer focused service environment
Experience of working in a building or facilities management environment
A working knowledge of manual handling, and Health and Safety legislation
Capable of pushing trolleys, carrying books and furniture, and working at height
Team work and people skills, good communication skills
IT skills, with ability to use Microsoft products, email and internet searching
Good numeracy and literacy skills
Attributes and Behaviour
Team-working
Building team spirit and working across teams
Willing to help others and share workload
Planning and Organising
Identifies what is important and prioritises accordingly
Finding Solutions
Uses initiative to overcome obstacles and solving problems
Delivering Services
Demonstrates commitment to the delivery of excellent services
Projecting Confidence
Remains calm when responding to challenging situations
Qualifications
5 GCSEs or equivalent at grade C or above
Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.
We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.
At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.
In addition, we are a member of the Euraxess initiative supporting researchers in Europe.
Requisition ID: 26753
