Are you an IT support enthusiast ready to elevate your career? We are searching for a skilled IT Support Engineer to be part of our dynamic team.
Role Responsibilities:
- Provide first and second-level technical support for incidents and problems.
- Monitor overall system performance, ensuring smooth functionality.
- Create, maintain, and utilise documentation.
- Assist in building compliance with processes and policies.
What You Bring:
- Excellent organisation and time management skills.
- Working knowledge of ITIL best practices.
- Desire to improve processes by identifying root causes of problems.
- Willingness to share knowledge and learn from others.
- Proactive approach to identifying risks and problems.
Desirable Skills and Technologies:
- Exposure to automation software like Ansible/Puppet.
- Experience or knowledge of Red Hat products (Satellite 6, OpenShift 3/4, RHEL/CentOS 6/7/8, RHEL Atomic/CoreOS).
- Scripting skills with Bash, Python, and/or Git.
- Experience with AWS.
- Basic understanding of CLI.