Live Chat Agent

Established airline support company are looking for someone to join their Live Chat Agent team. You will play a pivotal role in delivering outstanding customer support through real-time online interactions. The ideal candidate should have excellent communication skills, multitasking abilities, and a customer-centric approach. This role involves addressing customer queries, providing updates on their case files and information, and ensuring a positive and efficient chat experience.

Responsibilities:

• Engage with customers in real-time through chat platforms to address inquiries, resolve issues, and provide assistance.

• Maintain a professional and positive tone in all interactions.

• Acquire and maintain a comprehensive understanding of the company's products/services to provide accurate information to customers.

• Collaborate with other customer support channels (email, phone) to ensure consistent and seamless customer service.

• Document and log customer interactions, issues, and resolutions accurately in the company's CRM system.

Requirements:

• Previous experience (not essential) or in a similar customer service role.

• Excellent written communication skills with strong grammar and typing proficiency.

• Customer-focused mindset with the ability to empathise and understand customer needs.

• Quick thinker with the ability to multitask and manage simultaneous customer chats.

• Familiarity with CRM systems and Live Chat software.

• Strong skills in: Microsoft and spreadsheets

• Good English literacy

• Strong problem-solving skills and attention to detail.

• Ability to work in a fast-paced environment and adapt to changes.

Great team working environment.