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Salary£22,383 per annum inc HCAS pro rata
Fixed term: 9 months (Maternity cover)
Part-time - 22.5 hours per week
We are seeking a Locality Administrator with good customer service skills to respond to enquiries from families, an eye for detail and confidence in using IT systems.
The post holder will work closely with the Bromley 0 to 19 Public Health Nursing team, supporting service delivery. This will include booking appointments, data cleansing, scanning and communication with the CCC and Operational Leads and general administration tasks. The applicant will also receive fire warden training. For more information, please see job description.
Bromley Healthcare is a community interest company providing a wide range of services including community nursing services such as district nursing, health visiting to specialist nurses, as well as therapy services for children, young people and adults.
Salary is dependant on NHS experience and current banding/pay point.
Excellent benefits package available including various pension schemes, discounted gym membership, cycle to work scheme, discounted electronics, access to EAP, high street discounts, Blue Light Card eligibility, opportunity to apply for low interest personal loans and an excellent lease car scheme and we are constantly looking to expand our staff benefits.
We are passionate about caring for our service users, and their family and friends, as well as the wellbeing of our colleagues.
General administration within the service, including but not limited to:
- Providing quality customer care on redirected calls/emails and to communicate these to the relevant services in a timely, helpful and pleasant manner.
- Quality cleansing monthly data from Qlicksense to ensure that parents due a 1 or 2 year review have been offered an appointment and KPIs are recorded on EMIS
- Dealing with all enquires effectively and sensitively, taking action where necessary and escalating if required in line with Bromley Healthcare policies, procedures and guidance.
- Receiving and distributing incoming mail and ensure outgoing mail is sent appropriately and in a timely manner.
- Monitoring Bromley 0 to 19 Live Chat function
- Sending out appointment reminders to patients via text/email and facilitate any changes
- Liaising with the CCC regarding patient referrals/queries and support the CCC during periods of annual leave and sickness where necessary.
- Undertaking general office duties as necessary, including filing, scanning, photocopying, taking notes of meetings, management and disposal of confidential information, as part of an effective administration service.
- Accurately maintaining and keeping secure patient health and staff records/ systems in line with policy and standard operating procedure, to ensure data quality, confidentiality and compliance with the Data Protection Act 1998.
