Address
Salary Number of jobs available 1
1
Region 1
East of England
City/Town 1
Brampton , Ely
Building/Site 1
Various
Grade 1
Staff Grade 2
Post Type 1
Permanent
Working Pattern 1
Part Time
Role Type 1
Operational Delivery
Salary Minimum 1
£22,754 pro rata
Job description 1
We are looking for an enthusiastic and motivated person to work both inside and outside in a customer facing environment. As a Lock Keeper at Hermitage Lock you will be joining a dynamic team. Working a part time rota to help operate the Lock 9am to 4pm October to March and 9am to 6pm April to September. Working pattern will include regular weekend and Bank holiday working.
Responding to incidents is a central part of what we do. You will be required to have an incident role and make yourself available to respond to incidents or provide business continuity support during an incident. This may attract an additional payment and full training and alternative working arrangements will be available to support you with your incident role.
Responsibilities include:
Responding to incidents is a central part of what we do. You will be required to have an incident role and make yourself available to respond to incidents or provide business continuity support during an incident. This may attract an additional payment and full training and alternative working arrangements will be available to support you with your incident role.
Responsibilities include:
- Providing safe passage to boaters and managing activities on and around the lock site, associated structures and reach
- Assisting colleagues and customers with local expertise and knowledge to ensure effective management of the navigation of the river
- Looking after lock buildings, facilities and grounds to provide a safe and clean environment
- Maintaining and developing health & safety good practices
- Developing and maintaining a strong customer service and acting as an ambassador for the Environment Agency
- Undertaking compliance and regulation activities at Level 1 PACE
- Liaising and working with professional partners
- Ensuring efficient record keeping and information storage
- Collecting customer payments including license sales and tolls, and reconciling and managing petty cash
The team 1
The Waterways Operations Team manage the navigation on the River Great Ouse and it's tributaries including the Rivers Cam, Lark, Little Ouse and Wissey, approximately 158 miles of navigable waterway including 23 self service locks and 2 tidal manned locks, moorings and other navigation facilities. You'll be part of a wider team that manages enforcement, asset inspection and operational sites. This role will be based at our manned site - Hermitage Lock, Earith.
Experience/skills required 1
- Strong customer focus and communication skills particularly face to face and over the phone
- Well organised and methodical with attention to detail
- Able to prioritise and highlight potential issues
- Achieves results and delivers outcomes
- Able to use standard IT packages efficiently and to learn specialised systems
- A quick learner who can work effectively and efficiently on their own or as part of a team
- Able to swim
Contact and additional information 1
For further information or an informal chat about the role please contact : Matt Yallop Waterways Team Leader: matt.yallop@environment-agency.gov.uk
