Logistics Coordinator Multimodal

Manpower are recruiting on behalf of a Gobal Logistics company based in Glasgow. As a Logistics Coordinator, your primary objective is to ensure an exceptional level of service for clients, making them feel prioritized and valued. Your role involves adding value to services, equipping teams with the necessary skills, and showcasing a broad understanding of multimodal logistics, including Ocean, Air, and Road Import/Exports.

Job Purpose:

• To make every client feel that they are Bolloré's only client through exceptional service
• Add value to our services and provide the teams with the skills and knowledge to serve Bolloré clients
• Have broad understanding of Multimodal - Ocean/Air/Road Import and Exports

Key Tasks and Responsibilities

• Planning and arrangement of international consignments according to client instructions and requirements
• Take financial responsibility for both costs and revenue
• Demonstrate flexibility and team skills within the site department to ensure consistent and uninterrupted service to the client and their customers
• Communicate daily on deviations to the transport plan put in place with the client
• Customer service is paramount and relationship building is essential from day one, this to be provided through phone and e-mail communications
• Ensure that any customs requirements of the end customer are met and co-ordinated back to client/carriers
• Ensure all enquiries or other communications are actioned promptly and efficiently
• Conduct cross training within the team
• Provide professional handling of any Customer complaints
• Maintain mailboxes under your control
• To operate within a multifunctional team and to compliment the offering of client solutions
• Ensure that we effectively and timeously communicate the 5 key stages to our clients
• GDP training to be completed as detailed in the GDP training matrix
• Any other delegated tasks as deemed reasonable as assigned by the reporting manager

Minimum Requirements:

• Knowledge and understanding of Roadfreight/ Airfreight/Sea freight
• Knowledge and understanding of Destin8, Descartes, NES customs systems and badge nomination
• Good ICT skills
• Confident presentation and ability to be client facing
• Good communication skills, booth verbal & written
• Friendly, calm and professional manner
• Accustomed to working to fixed deadlines and under pressure
• Enthusiastic, flexible and self-motivated
• Well organized with the ability to work closely with internal departments
• Flexible working hours may be required during busy periods

If you are interested in this role please apply now with an up to date CV