Lost Property Assistant

Job description

Equal Opportunities

 At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative.  Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers.  We’re creating an inclusive transport network that everyone in Wales can be proud of. 

Who we are 

 At Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing. 

We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.

Role responsibilities

We are currently recruiting for a Lost Property Assistant to join our Stations team based at Newport on a permanent basis. 

The Lost Property Assistant is responsible for the handling of items of property recovered across the TFW network, ensuring this is examined, catalogued, and stored in line with industry standards. Whilst delivering a high level of customer service to our passengers. 

Responsibilities/Accountabilities 

• Deal with all customer correspondence relating to Lost Property in a professional manor, delivering a high customer service at all times.
• Maintain and utilise the Lost Property database and systems along with physically checking items in storage area, to assist with the identification of items from customer enquiries.
• Maintain audit trail by checking items against local station logs and reporting any anomalies to line manager.
• Conduct thorough searches of items, carefully recording any identifying features, entering full descriptive details on database.
• Working closely with our contact centre teams, as well as other stations across TFW network to assist with any enquiries and providing further information as and when requested.

Who we’re looking for

• Must be fully conversant with Outlook, Microsoft Word, Excel and PowerPoint
• Excellent oral and written communicator
• Well organised and able to work to sound processes
• Be able to understand basic railway operations

Welsh Language Skills

The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role.

Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.

Next steps

Does this role sound like the opportunity you are looking for? Do you want to find out more? See attached Job Description for further details. 

TFW is a Disability Confident employer. We are happy to discuss any reasonable adjustments you may need in the recruitment process or as part of the role if you are successful.

This advert will close at midnight on the day of the application closing date stated above. We do encourage you to submit your application as early as possible. 

Please note, we reserve the right to close this vacancy early if we receive sufficient applications.