Luxury Night Concierge - Westminster

Our client is seeking to take on an experienced residential Night Concierge, to join their luxury residences.

Location: Westminster, London

Hours: 07:00 pm to 07:00 am, 4 on & 4 off rota

Salary: £28,000 per annum

Role Overview: As a Night Concierge, you will be the face of our luxury residential building during night time hours. You will provide a warm, professional, and attentive service to residents and guests, ensuring their needs are met with efficiency and courtesy.

Key Responsibilities:

• Welcome residents and guests warmly, providing a professional and courteous first point of contact.
• Manage incoming calls, emails, and enquiries, directing them to the appropriate departments or individuals.
• Maintain a high level of security awareness, monitoring access to the building and ensuring only authorized individuals are granted entry.
• Handle resident requests promptly and efficiently, including arranging bookings, reservations, and transportation services.
• Assist with parcel and mail handling, notifying residents of deliveries and ensuring secure storage and retrieval.
• Monitor and maintain the cleanliness and presentation of communal areas, reporting any maintenance issues promptly.
• Liaise with external contractors, suppliers, and service providers as needed.
• Assist in organizing and coordinating building events, amenities, and services for residents.
• Maintain accurate records of visitors, deliveries, and incidents, following building protocols and procedures.
• Stay updated on local amenities, events, and services to provide residents with relevant information and assistance.
• Uphold the reputation of the building through impeccable personal presentation and conduct
• Additional duties may be necessary including minor manual handling from time to time.

Requirements:

• Previous experience in a concierge role, within a luxury residential setting.

• Excellent communication skills, both written and verbal, with a professional and friendly demeanor.
• Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
• Impeccable presentation and grooming standards, reflecting the luxury ethos of the building.
• A proactive and customer-focused approach, always seeking to exceed expectations.
• Ability to work independently as well as part of a team, collaborating with colleagues to deliver exceptional service.
• Familiarity with building security systems and procedures (desirable but not essential).
• Flexibility to work a rotating schedule, including weekends and holiday