Luxury Travel Advisor

Job type: Luxury Travel Advisor

Location: London or Manchester, UK

At TAG, our company values matter. Each member of our staff should exemplify Teamwork, an Ambitious spirit and a Genuine attitude.
It is important that you have passion for the job you do, as well as a drive to want to do better. In return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack!

The What

As a Luxury Travel Advisor you will have a diverse and varied role. Here are just some of the things you’ll be getting involved with:

• Manage client travel requirements while anticipating and understanding individual client preferences and needs
• Formulate logistical itinerary plans to deliver practical travel solutions ensuring that budgets and specific requirements are met
• Fully service all VIP enquiries, requests, bookings and ticketing with the highest standards and quality documentation.
• Ensure all air, rail, hotel and ancillary reservations meet company and client expectations
• Negotiate the best rates and deals from suppliers to reduce client expenditure
• Assess all potential revenue and income streams for maximum company profitability
• Ensure all PNRs in Galileo are correct and fully completed
• Manage Quality Control (QC) procedures and tasks
• Process complex reissues and pricing records accurately
• Maintain a thorough understanding and knowledge of all aspects of Luxury Travel including ATOL package regulations
• Attend office-based and approved off-site supplier events as required to maintain up to date product knowledge
• Help retain accounts, repeat business and contracts/agreements
• Share business opportunities with the commercial team
• Suggest improved practices to departmental management to ensure operations run smoothly, successfully and profitably

The How

To be successful at TAG is as much about mindset and attitude as it is about skill set and qualifications. We’re a team who share the same desire and passion to go above and beyond for each and every client. We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude.

We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements outside of office hours to manage time zones and other work commitments. As a Luxury Travel Advisor there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important.

• Education to Degree level or higher, or equivalent combination of education and directly related experience
• 3 years’ experience working in Luxury Travel and an understanding of the TMC service
• GDS experience (Galileo preferred)
• Proven working knowledge and experience of different airfares (published, package and contracted fares) ticketing, reissues, flight and hotel bookings
• Experience of servicing VIP Luxury Travel clients
• Collaborative team-player with the willingness to support departmental activities
• Problem solver with a calm and considered approach under pressure
• Flexibility and willingness to work within changing priorities with enthusiasm
• Excellent communication skills and the ability to build and maintain a strong working relationship with clients, colleagues and suppliers
• Consistent attention to detail and high levels of accuracy
• An appetite to learn, develop and progress
• Working knowledge of Microsoft Office Suite

The Where and When

This is a full-time role (35 hours per week) based in our London or Manchester office. Since March 2020, we have operated a flexible, hybrid approach to working and will continue to do this moving forward. We will work with you to find the best mix of office and home working that suits your life and the needs of the team.

You will report into the Private Travel Team Manager, who is based in Manchester. There are other regional teams based in the US and APAC that you may work closely with, too.

The Important Bit

As passionate as you may be about changing the face of travel, let’s be honest – you're not doing this for free. So, here’s our promise to you:

• Competitive salary DOE
• Healthcare cash-back scheme
• Wellness/EAP programme
• Employee discounts
• Enhanced employer pension contributions
• Service-based holiday entitlement

We are also committed to offering an equal opportunity for all employees and applicants.

How to Apply

We want to know a bit about you. Send a cover letter outlining why you think TAG is a good fit for you and an up-to-date CV/resume to shelley.green@tag-group.com.

And before you press send, please make sure you’re eligible to work in the UK!