Maintenance Manager

Job Summary: Assist the Head of Operations by managing reactive maintenance, compliance work, and planned void maintenance for clients with large property portfolios across the UK, mainly in the social housing sector. Coordinate job scheduling through our Helpdesk, utilizing both direct labor and partner organizations.
Responsibilities:

1. Supervise Maintenance Helpdesk team to meet KPIs and deliver excellent, cost-effective service.
2. Provide technical support and train Maintenance Coordinators and Compliance Officer.
3. Lead direct labor team to ensure timely, quality service and customer satisfaction.
4. Monitor and enhance performance of delivery partners to meet quality and efficiency standards.
5. Conduct site visits to oversee repair and void work.
6. Participate in meetings with partners and customers to manage performance.
7. Manage quotation process for maintenance and compliance work.
8. Oversee remedial work from maintenance jobs and certification activities.
9. Coordinate compliance certification jobs with Compliance team.
10. Utilize maintenance scheduling system (simPRO) for planning and coordination.
11. Foster strong working relationships with internal staff, maintenance teams, partners, and customers.
12. Provide regular updates to senior management and suggest process improvements.
13. Collaborate effectively within the team, following instructions and completing tasks as directed.

Key Skills:

• Experience in managing reactive maintenance jobs.
• Prior planning and property maintenance trade experience, especially coordinating various trades.
• Knowledge of CDM15 regulations preferred.
• Understanding of compliance certifications required.
• Familiarity with Health & Safety requirements in property maintenance.
• Experience with vulnerable populations or understanding of social housing needs.
• Proficiency in computer use and willingness to learn maintenance scheduling tools.
• Strong organizational, time management, and project management skills.
• Excellent customer service and relationship-building abilities.
• Ability to prioritize, work under pressure, and solve problems effectively.
• Strong conflict resolution skills and ability to handle maintenance emergencies calmly.
• Attention to detail while focusing on overall outcomes.
• Proficient in report-writing and achievement of key performance objectives.

Job Type: Permanent, Full-time, Office-based in Blackburn (Whitebirk), Lancashire, with occasional UK site travel or remote work as agreed with Renov8 Senior Leadership team.