Address
Form of work
Salary- Location Crewe - Fully office based OR Hybrid opportunity available
- Salary - 28,200 - 30,000 - Depending on experience
- Bonus - Extra 1,800 a year
- Hours - 37.5 Hours a week. Monday - Friday
Their mission is to establish robust aftersales connections between vehicle manufacturers, dealerships, and their clientele. Their primary goal is to encourage customer loyalty and drive revenue growth by offering exceptional service and fostering a positive experience.
Some of the benefits of this Maintenance Supervisor include:
- 25 days holiday plus bank holidays. Holiday rises to 32 days with length of service
- Holiday purchase scheme
- Health cash plan
- Dental cover
- Travel & life insurance
- Recognition awards
- Long service award scheme
- Address performance issues promptly, fostering a culture of improvement.
- Organize ongoing training, support efficient troubleshooting, and propose solutions.
- Implement training for enhanced team skills, knowledge, and capabilities.
- Obtain client feedback for service enhancements.
- Recruit, onboard, train new starters, completing probationary reviews.
- Act responsibly, comply with policies, manage operational compliance and GDPR requirements.
- Guide the team through coaching, mentoring, and continuous feedback.
- Support the Manager in delivering strategy, ensuring KPIs are met.
- Periodically review and organize process flows and documentation.
- Lead incentive initiatives for employee engagement.
- Maintain key relationships with suppliers and partners, assisting in workload prioritization.
- Drive initiatives for new clients, campaigns, and products.
- Approve leave requests and support agent development through 1-2-1s and Personal Development Programs.
- Implement new processes and initiatives as needed.
- Minimum of 3 years of Supervisor experience required
- Capable of managing consumer and client complaints effectively
- Well-organized with the ability to handle competing deadlines and expectations
- Leadership skills to lead a successful team and train, develop, and coach individuals
- Familiarity with the automotive industry
- Prior experience in leading others
- Previous involvement in supporting change initiatives
We are the UK's leading Automotive Recruitment Consultancy, if you are looking to refresh your Automotive Career please contact us, we have many Motor Trade Jobs available across the whole of the UK.
