Management Information Analyst (Mia)

Location - SE London, Catford area - Based on-site

Temporary position £17.17ph - Ongoing

Our client is looking to hire a professional Management Information Analyst to integrate all areas of the business with their client and third-party service providers.

Job role:

Core Duties and Responsibilities

• Ensure that the company meets its contractual obligations and the service objectives of the client by driving a continuous improvement ethos throughout the contract
• Daily Financial Reconciliation
• Monthly Financial Reporting
• Staff Requirement Forecasting
• Ad Hoc Data Analytics
• Plan, design, develop, implement and support statistical management models within the contracts
• Ensuring Quality monitoring in all operational areas are in-line with agreed targets
• Analysing quality data from internal audits, client feedback and external feedback
• Monitoring system output on first time resolution reporting to align with Quality Strategy and Plans
• Creation and maintenance of Quality Improvement plan and Quality Management Information Reporting to monitor performance by presenting quality data and producing statistical reports (daily, weekly, monthly reports)
• Continuous review of customer requirements and ensuring that they are met
• Monitoring PCN cancellation rates and decision making to minimise errors
• Providing effective and easy to understand communications and coaching plans to support Customer Service representatives learning and development
• Recommend and implement Best Practice standards and procedures to achieve operational performance and excellence
• Management of Quality Working Groups (including LBL Client) to established and address known issues, creating action plans to resolve issues and the implementing solutions through continuous improvement
• Preparing for and conducting Quality meetings and regular reviews with the relevant council or company Officer to share findings from the teams and their own quality analysis which will link into the ongoing quality improvement plan
• Responsible for identifying trends and areas for improvement as a result of quality monitoring and data analysis
• Responsible for the delivery of customer added value by continuously measuring operational compliance and customer feedback
• Working with the Operational management team, quality team and other key personnel MIA will manage and maintain Customer Satisfaction Survey results and trends
• Working with third party service providers and LBL finance, ensure all revenue is fully reconciled, investigating and reporting any variances.

Knowledge and Skills: Essential

• In depth knowledge of all MS Office applications, including an excellent knowledge of Excel and PowerPoint
• Ability to work to tight deadlines and manage multiple projects simultaneously
• Strong conceptual and analytical thinking
• Excellent report writing techniques including use of PowerBI
• Strong analytical skills
• Sound level of commercial acumen
• Strong communication skills both written and verbal

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.