Manager Of Service Strategy

REQ ID: 120405
JOB TITLE: Manager of Service Strategy
SALARY: £56,400 - £72,000
POSTING END DATE: 29.01.24
LOCATION: Gaydon
Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.
WHAT TO EXPECT
Working as part of the Health, Safety & Wellbeing team, the Service Strategy and delivery team play a critical role in developing and supporting content delivery. This individual will be an integral member of the wider leadership team with broad accountabilities across the Health, Safety & Wellbeing domains
As an experienced Delivery leader, you will be responsible for driving and supporting business excellence, Service Strategy and continuous improvements liaising with a wide variety of stakeholders. You will develop and implement project principles across all of H,S&W workstreams. You will support on the strategic direction of the future policy initiatives, innovate and collaborate on events, communications, and the broader transformational projects working closely with the wider team.
Due to the cross functional nature of this position, you'll work collaboratively with operational business areas and provide support, advice and leadership to professional customer groups. A role which will allow you to make a positive impact on the health, safety and wellbeing of our people and wider stakeholders including supply chain and community.
KEY ACCOUNTABILITIES AND RESPONSIBILITIES

• Build an approach to lead and refine the Wellbeing strategy workstreams and project management of H,S&W activities. Taking the strategy concept and building the requirements to bring it to life through engaging business stakeholders and effective planning
• Creating and managing an integrated communication plan and event strategy that is impactful and consistent with the overarching messaging and working with the wider communications and events specialist teams across the business to deliver.
• Driving Business Excellence for the area to institutionalise the continuous improvement cycle into the H,S&W area.
• Creating a governance to support wellbeing programmes and projects to deliver on their critical timing path and supporting the overall People Chapter QBR process.
• Contributing to the future strategy and transformational projects / policy initiatives and their relationship with the Health, Safety & Wellbeing Portfolio. Drawing out cross functional dependencies where necessary and identifying areas for improvement.
• Ongoing optimisation of all H,S&W operations processes, systems, tools and guidelines
• Effective stakeholder management ensuring projects add value and are aligned to stakeholder expectations, working closely with our Procurement, Finance, Digital partners as well working across business chapters and other related areas.
• Deputising for next level up as and when required in senior meeting forums and governance
• Resource and team management - responsible for supporting your team in delivering high performance levels and collaborating across the Chapter
• Innovate and ideate around future trends to bring customer experience thinking to life
• Utilise data and analytics to measure performance impact

WHAT YOU-LL NEED

• Proven experience of stakeholder management at all levels
• Excellent Project Management skills formal/informal
• Able to negotiate and influence at a senior level within the organisation
• Working knowledge of key People practices
• Strong analytics and ability to simplify information concisely
• Experienced in coordinating large teams and driving results through teamwork
• Previous experience of working in strategic and transformational project management roles with a track record of delivery
• Reporting and Presentation experience
• People management experience including teams in multiple locations
• Adaptive and open to changing requirements
An excellent level of IT competence is required in programmes such as Lucid and Microsoft Office

SO WHY US?
Bring all this to the home of premium innovation, and you'll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan, private medical cover and performance related bonus scheme. As a manager, you'll also be able to select one of our luxury premium vehicles to lease at a fraction of the cost. All this and more makes JLR the perfect place to continue your journey.
This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage.
Please be aware that we may close this vacancy for applications before the stated deadline if we receive a high volume of interest. We strongly advise you to submit your application as early as possible.
JLR is committed to equal opportunity for all.